Recruitment/Posting Title Medical Services Assistant Job Category Staff & Executive - Healthcare - Medical and Patient Services Department RHG-RWJ Pediatrics Clinic Overview New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Posting Summary Rutgers, The State University of New Jersey, is seeking a Medical Services Assistant for the Pediatrics Clinic at the Robert Wood Johnson Medical School.

The Medical Services Assistant performs administrative and clinical tasks as assigned to support effective and efficient office operations.

Among the key duties of this position are the following: Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements. Obtains pre-certification and /or prior authorization from insurance companies for patient management as assigned. Handles physician and professional staff EMR and other correspondence to physicians, patients, and other providers. Monitors patient flow, and communicates with any issues or problems that arise with the clinical staff; seeks assistance from clinical staff when communication back to the waiting room is needed. Performs any online functions, in the clinical or financial systems, as the technology and processes evolve. Explains procedures and treatments to patient to gain cooperation, understanding and allay apprehension. Be able to assist with patients who are medically complex and/or have sensitive medical or social issues. Observes patient, records significant conditions and reactions, and notifies supervisor or Physician of patient’s condition and reactions to drugs, treatment and significant incidents.

Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement This position requires a fully on-site work arrangement. FLSA Nonexempt Grade 175 Position Salary Annual Minimum Salary 49545.60 Annual Mid Range Salary 50585.60 Annual Maximum Salary 52104.00 Standard Hours 40.00 Union Description Teamsters 97 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.



Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS