The Lemuel Shattuck Hospital, operated by the Massachusetts Department of Public Health (DPH), is seeking an experienced and dynamic Medical Services Clerk IV to join our team. The Medical Services Clerk provides support to Medical Services by typing correspondence, answering phone calls/delivering messages, overseeing attendance sheets for medical staff, monitoring patient billing, aiding the Chief Medical Officer and designees as needed, scheduling patient appointments.

Hours: 8-4PM, Monday-Friday with Weekends Off

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Scheduling medical coverage for acute medicine as well as Physician Assistant and Nurse Practitioner coverage to ensure continuity of careType and distribute correspondence for the Chief Medical Officer and designeesSupport the Chief Medical Officer and designees by gathering information and compiling data and or reports for compliance with policy procedure, including but not limited to medical record documentation.Answering internal external telephone calls, taking messages, making appointments for the Chief Medical Officer and Chief of MedicineAssemble, track, and maintain attendance sheets for contracted medical staff and submit to CMO for review authorizationSubmit attendance sheets to appropriate vendor for processingAssist supervisor by monitoring and reconciling patient billing data, provider productivity, and compile reports for providers supervisors for reviewAssist and support the Chief Medical Officer and designees in the overall management of their day-to-day schedules, committee assignments and minutes documentation, tasks, projects, and other commitments. Coordinating with referring agencies, hospitals and facilities to ensure that needed medical information is obtained in a timely mannerScheduling patient appointmentAssist with Quality Monitoring and Quality activities for medical documentationFacilitating aftercare for patients ready for discharge under the direction of Medical ProvidersOrders department supplies, maintains appropriate electronic folders and other department documents, requests and follows through with department work orders and other vendor orders

Required Qualifications:

Understand and apply laws, rules, policies, and procedures governing Medical Record Departments.Work accurately with names, numbers, codes, and/or symbols.Assemble items of information following established procedures.Maintain accurate records.Follow oral and written instructions.Exercise sound judgment.Handle confidential information with discretion.Communicate effectively both orally and in writing.Establish rapport with others.Maintain harmonious working relationshipsType efficiently and in a fast paced environment.Interact tactfully with others.Determine proper formats and procedures for information assembly.Utilize English language skills, including spelling, word meaning, and usage.Use proper grammar, punctuation, and spelling.Supervise staff by planning and assigning work, evaluating performance, and providing necessary training.

Preferred Qualifications:

Understand the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.Employ proper telephone procedures for making and receiving agency calls.Recognize the types and uses of agency forms.Utilize electronic health records, mass email, Outlook, Word, Excel documents, scan/fax functions, and filing procedures.

About the Lemuel Shattuck Hospital:

Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital’s services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity.

Located in the heart of Boston’s Jamaica Plain neighborhood, the Shattuck Hospital includes 248 inpatient beds including 95 Psychiatric beds and 29 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction and House of Correction inmates and community patients.

The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients. In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness.

Learn more about: what it’s like to work as a DPH nurse

Learn more about Shattuck Hospital: https://www.mass.gov/locations/lemuel-shattuck-hospital

Relocation information: https://www.mass.gov/service-details/dph-renovation-for-shattuck-hospital-replacement-building

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website,http://www.mass.gov

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theReasonable Accommodation Online Request Form

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4

The Lemuel Shattuck Hospital, operated by the Massachusetts Department of Public Health (DPH), is seeking an experienced and dynamic Medical Services Clerk IV to join our team. The Medical Services Clerk provides support to Medical Services by typing correspondence, answering phone calls/delivering messages, overseeing attendance sheets for medical staff, monitoring patient billing, aiding the Chief Medical Officer and designees as needed, scheduling patient appointments.

Hours: 8-4PM, Monday-Friday with Weekends Off

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Scheduling medical coverage for acute medicine as well as Physician Assistant and Nurse Practitioner coverage to ensure continuity of careType and distribute correspondence for the Chief Medical Officer and designeesSupport the Chief Medical Officer and designees by gathering information and compiling data and or reports for compliance with policy procedure, including but not limited to medical record documentation.Answering internal external telephone calls, taking messages, making appointments for the Chief Medical Officer and Chief of MedicineAssemble, track, and maintain attendance sheets for contracted medical staff and submit to CMO for review authorizationSubmit attendance sheets to appropriate vendor for processingAssist supervisor by monitoring and reconciling patient billing data, provider productivity, and compile reports for providers supervisors for reviewAssist and support the Chief Medical Officer and designees in the overall management of their day-to-day schedules, committee assignments and minutes documentation, tasks, projects, and other commitments. Coordinating with referring agencies, hospitals and facilities to ensure that needed medical information is obtained in a timely mannerScheduling patient appointmentAssist with Quality Monitoring and Quality activities for medical documentationFacilitating aftercare for patients ready for discharge under the direction of Medical ProvidersOrders department supplies, maintains appropriate electronic folders and other department documents, requests and follows through with department work orders and other vendor orders

Required Qualifications:

Understand and apply laws, rules, policies, and procedures governing Medical Record Departments.Work accurately with names, numbers, codes, and/or symbols.Assemble items of information following established procedures.Maintain accurate records.Follow oral and written instructions.Exercise sound judgment.Handle confidential information with discretion.Communicate effectively both orally and in writing.Establish rapport with others.Maintain harmonious working relationshipsType efficiently and in a fast paced environment.Interact tactfully with others.Determine proper formats and procedures for information assembly.Utilize English language skills, including spelling, word meaning, and usage.Use proper grammar, punctuation, and spelling.Supervise staff by planning and assigning work, evaluating performance, and providing necessary training.

Preferred Qualifications:

Understand the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned unit activities.Employ proper telephone procedures for making and receiving agency calls.Recognize the types and uses of agency forms.Utilize electronic health records, mass email, Outlook, Word, Excel documents, scan/fax functions, and filing procedures.

About the Lemuel Shattuck Hospital:

Lemuel Shattuck Hospital is a fully Joint Commission accredited teaching facility that provides acute, subacute, and ambulatory care to patients referred by public agencies and private sector providers. Shattuck Hospital’s services help economically and socially disadvantaged patients to get high quality, cost-effective care from a staff that respects their dignity.

Located in the heart of Boston’s Jamaica Plain neighborhood, the Shattuck Hospital includes 248 inpatient beds including 95 Psychiatric beds and 29 Correctional Health beds. In addition, the Shattuck has a full outpatient clinic with many specialties that offers treatment to patients of the Department of Mental Health as well as Department of Correction and House of Correction inmates and community patients.

The Shattuck hospital is on the forefront of substance use disorder treatment including a Suboxone clinic serving 200 patients. In addition to direct medical services LSH hosts and supports an array of services located on the campus, serving patients struggling with addictions and homelessness.

Learn more about: what it’s like to work as a DPH nurse

Learn more about Shattuck Hospital: https://www.mass.gov/locations/lemuel-shattuck-hospital

Relocation information: https://www.mass.gov/service-details/dph-renovation-for-shattuck-hospital-replacement-building

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visithttp://www.mass.gov/hhs/cori

Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website,http://www.mass.gov

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theReasonable Accommodation Online Request Form

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.

Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.

Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.