Medical Staff Coordinator II
Catholic Health Initiatives
**Overview**
Baylor St. Luke’s Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team’s efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment our new McNair Campus is designed around the human experience—modeled on evidence-based practices for the safety of patients visitors staff and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care research and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.
**Responsibilities**
Responsible for understanding, analyzing, and understanding and applying Medical Staff Bylaws, State, and Federal and Regulatory Agency requirements, accreditation compliance and other critical matters that may affect the healthcare environment as it relates to the credentialing process and Medical Staff related functions. Coordinates credentialing activities; including data entry and physician database maintenance; credentialing processes, expirables and other duties that support provider onboarding activities. Serves as effective liaison between practitioner, hospital and Centralized Verification Office (CVO) throughout the credentialing process. Ability to analyze facility‐specific Medical Staff Bylaws and other policy requirements to assure compliance.
**ESSENTIAL KEY JOB RESPONSIBILITIES**
+ Initiates and coordinates the collection of primary source information for credentialing purposes. Verifies, compiles, manages and maintains confidential research required for credentialing of initial appointment and reappointmentapplicants. Processes applications according to established legal, State and *Federal agencies, State licensing board, regulatory and facility standards. Coordinates, tracks, and monitors flow of information to ensure the timely processing and notification of applicants in accordance with the guidelines and policies established.
+ Conducts thorough analysis of all primary source documentation received for assessment of qualifications/competencies. Assures appropriate education and training including procedural documentation has been provided to support clinical privileges requested. Identifies any potential quality of care issues, behavioral problems, and/or other issues escalating as necessary. Summarizes and prepares credentialing information, including informationabout flagged concerns, for review and decisions. Applies the credentials evaluation process uniformly to all initial appointment and reappointment applications to ensure compliance with CHI St. Luke’s Health credentialing policies,procedures and applicable Medical Staff Bylaws. Compiles information regarding CME credits and other requirements in accordance with state licensing requirements and Division policy.
+ Facilitates medical staff leadership review and evaluation of documentation in each application. Serves as a primary point of contact for practitioners during appointment and reappointment process. Must be available to guidepractitioners through the process and clearly communicate requirements.
+ Communicates questions and concerns regarding application documentation with leaders in a clear, concise and factual manner.
+ Maintains an accurate, secure and current database of physician and advanced practitioner/allied health professional information. Follows data entry policy.
+ Mentors less experienced colleagues. Actively identifies, participates in developing and implementing best practices. Conducts audits to identify opportunities for improvement, providing feedback to colleagues and supervisor. Reviews and develops delineation of privilege forms analyzing multi‐specialty criteria for consistency. Tracks monitoring/proctoring documentation as necessary for the granting of special or new privileges.
+ Supports the medical staff organization as assigned including meeting agendas, minutes and meeting attendance which may include but is not limited to the *Credentials Committee, Medical Executive Committee and other high‐level, confidential meetings. Supports medical staff leaders as assigned.
+ Serves as a liaison, trainer and mentor to hospital and CVO medical staff department team members. Collaborates with other hospital and division departments as appropriate to facilitate credentialing, onboarding and other tasks as assigned.
+ Develop and enhance relationships with the medical staff and their office staff through contacts, needs assessments, distribution of information, problem identification and resolution.
+ Appropriately escalates concerns regarding credentialing documents and/or timeliness of the verification process. Communicates with the CVO and other facilities appropriately and in a timely manner according to policy. Maintainsconfidentiality.
+ Supports system and division standardization efforts. Actively identifies, participates in developing and implementing best practices.
+ Performs other duties as assigned in an effective, competent and timely manner.
**Qualifications**
**Required Education and Experience:**
+ Associate’s degree preferred
+ Ten (10) years of experience in the medical staff services profession or five (5) years’ experience and Certified Provider Credentialing Specialist (CPCS) and/or Certified Professional Medical Services Management (CPMSM) certification.
**Required Minimum Knowledge, Skills, Abilities and Training:**
+ Credentialing database experience, MSOW or Cactus preferred.
+ Proficiency in Microsoft Office and/or Google Workspace.
+ Excellent written and oral communication skills.
+ Excellent data entry skills; detail‐oriented, ability to prioritize tasks.
+ Ability to work remotely as assigned while maintaining confidentiality, communicating appropriately and completing assignments according to deadlines.
+ Ability to comprehend and follow instructions; maintain attention and concentration despite interruptions for necessary periods.
+ Ability to synthesize, coordinate, and analyze data, perform simple and repetitive tasks and maintain a work pace appropriate to given workload.
+ Perform complex and varied tasks; relate to other people beyond giving and receiving instructions in stressful situations, get along well with customers, co‐workers and peers; Understand the meaning of words and how to use them appropriately and effectively; make appropriate independent decisions and/or exercise judgement based on appropriate information.
+ Accept and carry out responsibility for direction, control and planning for day‐to‐day workload.
**_Disclosure Statement:_**
_The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned._
**Pay Range**
$22.79 - $31.33 /hour
We are an equal opportunity/affirmative action employer.
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