Description

As the Medicare Advantage Senior Contact Center Representative, you will be addressing and resolving complex member inquiries, providing detailed information on intricate health plan benefits, and ensuring a seamless navigation of healthcare processes. You will:

Utilize state-of-the-art telecommunications and computer information systems to assist members Adhere to the CICARE principle to maintain the highest standards of care and service Resolve member inquiries with a focus on clear and empathetic communication Manage escalated calls from Contact Center Agents related procedural inquiries Assist members, fostering positive relationships and contributing to an outstanding customer experience Enhance member satisfaction through dedicated service

Note: This position is a limited appointment for 6 months and may convert to career. 

Salary Range: $29.53 – $46.37/hourly