Job Description:

Medicare Support Associate

The Role

Fidelity’s Healthcare Group has launched a new Medicare business that will provide our customers with tools and advice to help them select and purchase quality Medicare coverage. As an early member of this new and innovative team, you will have the opportunity to help build and grow a business that could impact millions of Americans!

You will support our sales and marketing efforts by fielding Medicare inquiries and facilitating the client engagement with our sales staff.You will engage with customers daily on inbound and outbound calls, answer questions, and deliver a superior customer service experience.Field Medicare inquiries through electronic communicationsCoordinate and schedule appointments between clients and our sales teamProviding post-enrollment customer serviceExplain the benefits and features of various Medicare health plans and aspects of Medicare to FMS customersPartner with our team to build and grow a new Fidelity business that could impact millions of Americans!

 The Expertise and Skills You Bring

A college degree is preferred but not required.An active Health Insurance License is preferred but not required.The ideal candidate will have Medicare experience or general health insurance experience either through working at a health plan or broker.Ability to demonstrate an empathetic voice, committed to the client experience and contributing to our sales and marketing efforts.Time management and self motivation to balance a work load both on and off the phone with various priorities on deliverables

The Team

The Medicare Service Representative is a part of the Medicare Advice and Planning Team and reports to the Director of Customer Experience. They provide sales support to agents both on and off the phone. This role provides the opportunity to work with a variety of people, both internal and external to Fidelity, in a collaborative environment. We are looking for team members with strong interpersonal skills, time management skills, and an openness to training and feedback.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.