Meeting & Events Manager (Cambridge, MA) Job ID 190818 Posted 27-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Cambridge - Massachusetts - United States of America **We’re Host!** We believe your office should allow you to feel comfortable, productive and encouraged in your working life. Because when people feel encouraged, excellent things happen. As the heart of the workplace, you will help cultivate a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. With Host, you can join a team that elevates the office experience by delivering best-in-class services that make coming to work better than it’s ever been. **About the Role:** The Meeting & Events Manager serves as the primary client contact for the delivery of meetings and events services curating and end-to-end immersive brand experience for employees, clients, and visitors. In the role you would partner with onsite teams that serve as meeting and event specialists ensuring planning, space preparation, service delivery and post-event wrap-up activities are delivered with quality and care. In addition to making recommendations on budgets and cost management, this individual also coordinates with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event processes. You would also be responsible for guiding event clients through the full scope of the planning process, including creative curation of the events. This role is passionate about handling our strategy around the Meetings & Events field, delivering tangible concepts to our diverse customer base, and handling long-term value across the Experience platform. **What You’ll Do:** + Leads all aspects of meeting and events program. Crafts training structure and event management processes. Ensures the overall organizational structure and efficiency, client relations, service processes and tools, etc. + Serve as primary contact with clients for meeting & events forecasts and strategies. Troubleshoot and resolve client inquiries and raised complaints. + Maintain department budget. Approve purchase orders for event supplies as requested by the team. + Partners with event hosts to recommend and source decor, entertainment, gifts/giveaways, transportation, security, signage and any other special needs as indicated by event client. + Implement improvements for event success. This includes making improvements to processes, procedures, and systems. Review reports to measure productivity and present findings to management. + Ensure operations and vendors are aligned with location requirements. + Accountable for reporting on department SLAs, KPIs, and benchmarks. Monitor related performance data and determine solutions for gaps. + Lead and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. + Apply knowledge of own subject area and how own field integrates to achieve team and departmental objectives. **What You’ll Need:** + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Ability to guide the exchange of critical, complicated, and difficult information, convey performance expectations and handle problems. + Leadership skills to empower team impact on quality, efficiency, and effectiveness of the job field and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive interpersonal skills with a strong inquisitive mind. + Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations. + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future **Why CBRE?** CBRE prides itself on its RISE values of Respect, integrity, Service and Excellence! CBRE is the global leader in commercial real estate services and investment. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it. Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform. The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services. Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)