Credit Sesame is a financial app for consumers who want to be confident their finances are under control. The platform uses AI to help consumers achieve credit health and financial fitness by managing and growing their credit and cash together. An all-in-one app to monitor credit score daily, receive insightful credit improvement and finance recommendations, and find the right credit cards and loans.

We are looking for a customer-centric and energetic Member Care Specialist to join our growing team! Our customer service team is involved in all activities that contribute to customer satisfaction and retention by providing ongoing customer satisfaction. We are looking for an enthusiastic person to represent our company and provide a great member experience that can also promote our products and services. As a Member Care Specialist, you will have a direct impact on Credit Sesame and our members by providing outstanding customer service over the phone, email, or chat.

Sound like a fit? Here's what we're looking for.

You'll...create a positive and unforgettable experience for members and / or prospects;process of requests and handling of concerns and issues related to the situation / situation of the appellant;provide support to members through proactive listening and meaningful interactions to understand their needs and propose effective solutions to answer their questions;contribute to a positive team environment.You're a great fit for our team because...you have strong written and verbal English skills;you have 1 to 2 years experience in Customer Service in finance or other call centers;you have a good understanding of basic computer programs and ability to understand new technologies quickly;you have a good ability to solve problems logically, critically and with empathy. 

You'll love it here because...

we offer comprehensive medical, dental, and vision insurance;we offer a monthly home office stipend;we offer a professional development stipend to support your continued growth;we offer flexible paid time off;we have 10 paid holidays and additional 6 Sesame Wellness days;we prize EQ and empathy, and have a culture that emphasizes total wellness, including work-life harmony.
We're open to hiring for this role in Toronto and surrounding areas in Ontario.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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