Kforce has a client that is seeking a Member Debt Representative in Phoenix, AZ. Overview: The Member Debt Representative is responsible for understanding member's needs and delivering intelligent personalized solutions and education that will improve their overall financial security. Payment arrangements may be negotiated to minimize loss to the organization. In addition, this role protects the financial interests of the company by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards; follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection. Member counseling and collections on debit cards, credit cards, loans, home equity (very high level of customer service to help the member with their financial future). Duties Include: * Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary * Serves as a resource to less experienced team members * Contacts members in all stages of delinquency and across all product lines through automated and manual outbound dialing; Receives inbound collections and general servicing calls * Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security * Negotiates mutually satisfactory payment arrangements * As a Member Debt Representative, you will actively use and educate members on the debt analyzer and money manager tools on the company website * Completes required account verification, account maintenance, and documents all contact and collection attempts