About the Role The Member Enrollment Specialist is responsible for helping members enroll in the Hinge Health program, both in-person and virtually! They deeply understand the Hinge Health product and are great at talking with members to help them understand how Hinge Health can help enhance their personal journey with movement and pain! They help members work through technical and motivational barriers, at client events and virtually via SMS. The Member Enrollment Specialist enables Hinge Health to engage with members to make a meaningful impact, while also driving revenue objectives. An individual will be successful in the role if they are goal oriented, place a high value on the member experience, love meeting members in-person, and thrive in fast paced environments that engage in continuous improvement. What You'll Accomplish Enroll members in both virtual and in-person capacities, achieving high onboarding rates and providing an exceptional service experience. Support a smooth transition for the member between marketing, customer support, and the health coach, providing high touch, personalized service along the way. Impress all members with a delightful first representation of Hinge Health. Manage a caseload of members with high satisfaction scores and while achieving onboarding targets. Contribute to the development of a new and growing team in a hyper growth company. Basic Qualifications Ideally located in Oklahoma, New York State, Georgia, Texas, or North Carolina to support heavy event areas. 2+ years of experience of professional member-facing customer service experience Excitement to travel! We are looking for staff who are willing to travel locally and nationally for events – we need at least 25% dedicated time for travel for each staff member. Preferred Qualifications Case management: Able to successfully manage and execute with a large member panel with high attention to customer experience. High performer: Regular quota / goal attainment, ideally with awards for ranking towards the top of the team and high satisfaction scores. High Emotional Intelligence and Extroversion: We are looking for someone who thrives when meeting with members all day to help understand their relationship to movement and connect them with Hinge Health in a meaningful manner. We are looking for a go getter who is tactful in their approach and seeks to understand the member’s needs. Aptitude for technology and troubleshooting, quick learner on new features and how to sell them to end users. Experience demonstrating change agility and a growth mindset amongst ongoing changes. Thrive in fast paced environments prone to change. Represent Hinge Health with utmost professionalism and integrity. Compensation This position will have an hourly pay rate, plus equity, and benefits. Please note that the hourly range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. For this position, our hourly pay rate ranges are listed below: Tier 3: GA, NC, NY (excluding NYC radius), TX (excluding Houston radius); Hourly pay rate: $20.67 - $31.01/hr Tier 4: OK; Hourly pay rate: $18.70 - $28.08/hr About Hinge Health Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon. Learn more at http://www.hingehealth.com What You'll Love About Us Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match. Modern life stipends: Manage your own learning and development Diversity and Inclusion We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us. Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter. Workday ID JR1067