Site: Mass General Brigham Incorporated

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

Summary<br>Responsible for managing all aspects of a program and corresponding projects. Implements initiatives that support alignment with ABOUT US:
The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with national and international reach, with approximately 600 hospitals in the US, Canada, Australia and New Zealand as members, and another 320 hospitals/systems conducting Schwartz Rounds throughout the UK and Ireland. Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families. The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our membership. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

ABOUT YOU:
You have an understanding of the healthcare landscape and experience in healthcare. You recognize the myriad challenges facing the healthcare workforce and healthcare organizations today. You have customer service and relationship-building skills. You have strong communication and interpersonal skills. You love coaching, mentoring, and collaborative problem-solving. You’re comfortable interacting with people at all levels within a healthcare organization, from the front line to the c-suite. You’re resourceful and are constantly learning, improving, and thinking creatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

Qualifications

RESPONSIBILITIES:

ABOUT THE WORK: 
The Member Experience Advisor (MEA) is responsible for partnering with Schwartz Center members to ensure their programs such as Schwartz Rounds and Stress First Aid are successful across the member base. This includes regular communication with members, supporting new and current members in implementing Schwartz Center programs. The MEA reports to the Senior Director of Programs and coordinates efforts with the Schwartz Center membership team.

Support the successful implementation, leadership, and sustainability of Schwartz Center programs at member organizationsPartner with Assistant Director of Programs and Training Specialist to manage the program training and implementation for Schwartz Center programsAdvise Schwartz Center members on integration of Schwartz Center programs into their workforce wellbeing strategiesCultivate successful, collaborative relationships with membership organizationsConduct phone calls, video calls, and meetings with hospital leaders and high-level clinicians who are instrumental to the success of Schwartz Center programsIdentify new member business opportunities when presentedIdentify new opportunities for Schwartz Center programs, trainings, and resourcesProvide support and facilitation for Schwartz Center educational programs, Facilitation Workshops and Community Connections as neededPresent at conferences as neededTravel (when possible, as needed) to member organizations across the country

 

Additional Job Details (if applicable)

WE'RE A GOOD FIT IF YOU HAVE: 

BA/BS and a minimum of 10+ years of relevant experience (master’s degree preferred)A clinical background (desirable but not required)Familiarity with the Schwartz Rounds program (desirable but not required)Familiarity with Stress First Aid and/or peer support programs (desirable but not required)Strong time-management, project-management, communication, and organizational skillsSensitivity, good judgment, and relationship-building skillsOverall standards of excellence in communicating with members and prospects in person, by phone, on video, and through written correspondenceA customer-service approach to supporting members and colleaguesComfort with public speaking and group facilitationAbility to think critically and creativelyAbility to travel (eventually 4 to 6 times per year)Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint, Teams, Zoom, and SalesforceExperience with learning management systems (desirable but not required)Passionate about improving relationships of care and healthcare workforce wellbeingRegular availability from 12pm-8pm Eastern Time to meet the needs of our members in Australia and New Zealand

 

Remote Type

Remote

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.