Job Description

MEMBER EXPERIENCE SPECIALIST II, MIT Federal Credit Union (MITFCU), to act as the first point of member contact for branch, online, or Contact Center.  Will offer member information, assistance, and solutions via email, telephone, or written correspondence.  Responsibilities include developing knowledge and expertise of MITFCU’s interface technology, electronic delivery systems, and software; processing member transactions by electronic delivery systems; advising members about new account services; proactively cross-selling; implementing and complying with MITFCU policies/procedures; researching account information and resolving member inquiries; covering other branches/departments as necessary; ATM/debit card POS increases and PIN resets; participation in annual student drives and mini-membership drives; handling daily account maintenance and other services issues; keeping current on changes in technology, electronic, and alternative delivery methods; assessing member loan needs from start to finish; originating and processing consumer and home equity loans and Visa applications; opening IRA accounts and accepting annual contributions; serving as support for online questions, bill payment, and mobile banking; initiating wire transfers; assisting with new employee onboarding; and performing other duties as needed.