We are looking for a bright, talented, sales-oriented, service leader to manage a top-notch customer service team – reporting directly to the Director of Customer Service. The ideal candidate will have previous experience as a supervisor/manager in the call center industry, along with heavy background in customer service, compliance/adherence, escalation resolution, team management and conflict resolution. Driven, self-starters are great for this role. This position works alongside trainers, leads, supervisors & directors as this is a call center leadership role. We are offering a competitive salary, commission, bonus opportunities, and traditional benefits for this role. 

What You'll Do:

Manage a team of service agents, achieving retention/sales/service goals set out by management 

Motivate the team towards exemplary customer service, resolution and sales 

Manage call, email queues, along with agents’ adherence 

Mentor, coach, and train the team towards being more effective salespeople, while not losing service integrity 

Develop and implement new customer service initiatives, strategies, and programs within the team to ensure customer satisfaction 

Managing program and working with appropriate business parties 

Work to promote a positive morale for the team through open communication, contests, and, working through issues in a positive manner 

Provide service, sales and professional leadership to Agents 

Work with management to improve strategies and procedures to benefit employees and consumers 

Assist with promoting teamwork, across business lines 

Working with customers as needed to provide professional and excellent customer service 

Being a part of a leadership team that promotes the growth of the individuals, teams and company 

What You'll Need to Have for the Role:

2+ years of Supervisory/Management experience in call center is required 

Track record of superior performance metrics preferred 

Understanding of phone and email compliance/adherence 

Excellent negotiation skills 

Stellar conflict resolution skills 

Strong decision-making abilities 

Leadership skills 

Excellent verbal communication skills and telephone manner 

Familiarity with Windows operating systems and Google 

Comfortable working with the senior market 

Pay Range:

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.