Member Service Representative **Dupaco Community Credit Union** 1 Positions ID: MEMBE002702 Posted On 09/10/2024 **Job Overview** A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. In the Member Service Representative role on the Member Experience Development Team, you'll be part of a group that is dedicated to providing the training & mentoring needed for you to become successful in helping members. Throughout your Dupaco Career and you'll find that you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $20.80/hr, with monthly and annual incentives, and the ability to Build a Career Worth Loving. \#DupacoDifference. https://www.youtube.com/watch?v=Oy\_rZxNXcC8 **What You’ll Do:** + Develop skills in the Member Service Representative role while working at various branches at Dupaco and experiencing different teams along the way + Open and process any and all deposit accounts that lead to long term, profitable and loyal relationships + Engage members during initial interview and connect them to the products and services that best meet their needs + Perform Money Makeovers and Credit History Lessons resulting in the payoff of other lenders + Provide quality service to members, potential members and coworkers + Demonstrates teamwork and professionalism in all interactions with coworkers and other departments. + Promote a professional image of the credit union + Understand the technology that is available to the members and demonstrate how to use it + Take applications for visas as well as the ability to process disbursements + Promote full-family membership to new and existing members + Able to proficiently resolve member inquiries + Help members initiate automatic payments, direct deposits, net checks and payrolls + Serve as a Teller Service Associate when necessary **What You’ll Need:** + High school diploma or equivalent (i.e. GED) + Strong customer service experience – some financial industry experience is preferred, but not required + To promote a professional image of the credit union while providing outstanding service to members, potential members, and coworkers + Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience + Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens + Positive energy, openness to coaching and feedback, and a proactive sales mindset to consistently meet and exceed goals Primary Contact 114365 Matt Hostert Senior Recruiting Specialist, Human Resources 563-557-7600, ext. 2564 Phone Phone Phone Fax mhostert@dupaco.com Email True False True **Job Details** Categories Banking/Mortgage/Financial Services Cashier Customer Service Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 986 Job REQ # MEMBE002702 \# Positions 1 Start Date 20240910 End Date 20241029 Featured Job TH Ad TH Comments **Similar Jobs** Services Technician - Tire Repair Sedona Staffing Services Service Technician Sedona Staffing Services Automotive Service Technician or Mechanic Sedona Staffing Services CUSTOMER SERVICE- SALES ASSISTANT Sedona Staffing Services IRA Representative Dupaco Community Credit Union Teller Service Associate (Platteville) Dupaco Community Credit Union Insurance Service Agent Dupaco Community Credit Union Financial Service Representative Cottingham & Butler/ SISCO Teller Service Associate (Dyersville) Dupaco Community Credit Union Consultant - Government Advisory Services - Remote Eide Bailly **Share this Job** Dupaco Community Credit Union **About the Company** Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and more—we help grow the whole credit union. It’s people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) . **A Dupaco career is different.** We’re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members’ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver. Our culture is built to empower and inspire you every single day. When you get here, you’ll know that your voice is valued and heard. And you’ll find new and unique ways to make a positive impact just by being you. See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/) _Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability._