Member Service Representative

Location: AdventHealth Orlando- 601 E ROLLINS ST, Orlando, 32803

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time/Part-Time/PRN

Shift : Mon - Thurs (9 – 4), and Fri. (7 – 2)

The community you’ll be caring for: Orlando Campus

o AdventHealth Orlando is a lush tropical campus and our flagship hospital.

o This 1,414-bed hospital serves as the major tertiary facility for much of the Southeast, the Caribbean and South America.

o We are already one of the busiest hospitals in the nation, providing service excellence to more than 50,000 inpatients each year.

The role you’ll contribute:

The Member Service Representative provides prompt and effective handling of member service transactions and inquiries. Secures, maintains, and balances cash. Assists consumer lending department with accepting loan applications, interviewing applicants, loan disbursements, and acting as a signing witness on loan documents. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

Demonstrates, through behavior, Advent Health’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.

· Processes a variety of member transactions involving deposits, withdrawals, loan payments, transfers, money orders, checks, account verification and microfiche requests. Processes over-the-counter, mail, e-mail, and telephone transactions.

· Answers telephone calls and takes messages as needed.

· Opens and closes member accounts. Secures, maintains, and balances cash. Assists with ATM balancing and replenishment. Cross sells Credit Union products and services. Meets product sales, service, and deposit goals.

· Maintains adequate supply of Credit Union forms and documents. Ensures proper documentation in all areas of assigned responsibility.

· Filing and preparation of documents for imaging. Performs routine clerical tasks.

· Monitors lobby traffic and if necessary direct members or visitors to appropriate person. Responsible for opening and closing of assigned branch.

· Accepts consumer loan applications and supporting documents. Assists the consumer-lending department by accepting applications, interviewing applicants, disbursements, and acts as a witness on loan documents as directed by his/her supervisor.

· Effectively communicates and educates membership for problem resolution and relationship growth.

Qualifications

The expertise and experiences you’ll need to succeed :

KNOWLEDGE AND SKILLS REQUIRED:

· Assessment/evaluation and verification. Ability to balance figures, compute totals, and verify calculations.

· Interviewing skills.

· Ability to input data.

· Problem identification and resolution skills. Good communication skills with member service orientation.

· Strong working knowledge of applicable account, deposit, and consumer loan policies, principals, regulations, etc.

· Computer knowledge including that of all Microsoft Office applications.

· Knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) Compliance and other regulations and laws related to the position.

· Must pass Credit Union bond check

KNOWLEDGE AND SKILLS PREFERRED:

· N/A

EDUCATION AND EXPERIENCE REQUIRED:

· Minimum 1-year Teller experience within a Bank/Financial institution.

· 2-years Banking/ Financial Institution Member Service experience

EDUCATION AND EXPERIENCE PREFERRED:

· High School diploma or equivalent.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Administrative

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 24034007

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.