Description We are offering an exciting opportunity in the insurance industry at our location in Falls Church, Virginia, United States. We are in search of a Member Services Customer Service Representative to become a part of our team. In this role, you will be crucial in handling customer applications, keeping precise customer records, and resolving customer inquiries, while also overseeing customer accounts and initiating appropriate actions. Responsibilities: • Serve as the initial contact for customer inquiries, addressing them through both phone and written communication. • Provide vital clerical support, aiding in data entry tasks for member requests. • Handle policy updates as per customer requests, ensuring they are accurately reflected in the system. • Manage beneficiary changes, ensuring all records are updated accurately and promptly. • Address and process requests for address changes from members, keeping customer records up to date. • Execute other service transactions as needed, maintaining a high level of customer service. • Utilize CRM to maintain customer relationships and ensure a seamless customer experience. • Handle cash activities accurately, adhering to all company policies and procedures. • Leverage knowledge of buying processes to assist customers. • Answer inbound calls, providing exceptional customer service and resolving issues promptly. • Use software applications such as ADP - Financial Services, Concur, Crystal Reports, About Time for efficient data processing and report generation. Requirements • Proficient in ADP - Financial Services • Experience with Concur software • Skilled in CRM (Customer Relationship Management) • Familiarity with Crystal Reports • Proficiency in Data Processing • Knowledge of About Time software • Ability to manage Answering Inbound Calls • Understanding of Buying Processes • Experience with Cash Activity management • Proficiency in Cash Handling • Experience in Call Center Customer Service within the insurance industry Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .