The Crunch Member Services Manager will assist with the delivery of an amazing Crunch Member Experience, through the successful operation of the front desk and related departments. He/She is responsible for hiring, training, and managing the front desk team and operations to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude for all company-wide policies and initiatives to ensure the integrity of the Crunch Brand.
Key Responsibilities:
Administration/Organization Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club. Communicate and implement club policies and procedures to employees. Recruit and hire the highest possible caliber of staff. Operations Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members. Serves as the lead customer service contact for members at the front desk Demonstrate a working knowledge of all standard club operating procedures and policies Communicate and interpret club policies and procedures to members and employees Resolve member complaints in an expeditious and tactful manner following club procedure and documentation Assist in the staffing, training, and performance management of Front Desk employees. Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members. Ensure the club meets standards for cleanliness, maintenance, safety, and security. Sales/Revenue Management Support company programs and promotion to help generate new sales leads for optimum new membership growth Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments Ensure that the staff has a high level of knowledge about the club’s promotions, programs, facilities, classes, and equipment. Achieve desired revenue goals through leadership and motivation of employees. Ensure that all promotions are effectively communicated to the team and all other appropriate staff. Leadership Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members. Support personnel related problems or difficulties by following club procedure and documentation. Encourage staff to work as a team and be productive. Demonstrate the ability to make decisions through deductive reasoning and sound thought processes. Recruit and hire the highest possible caliber of staff. Serve as a role model for employees.
Requirements: 4-year college degree preferred 1-3 years of entry or mid-level management experience required; fitness management experience preferred Current Cardiopulmonary Resuscitation (CPR) required Meet and maintain ongoing Corporate-initiated training curriculum requirements.
Special Skills: Excellent written and verbal communication Strong leadership skills Strong administrative skills Strong customer service skills Strong computer and tech software skills Benefits: Competitive Wages and immediate Bonus Opportunities Sales Commission opportunities Health Insurance Allowance PTO Eligibility after introductory period is satisfactorily met Training and Development Opportunities Discounted fitness certifications Free/unlimited access to over 500 sought after CEC's & CEU's Complimentary Peak Results Gym Membership ($500+ Value) Submit your resume and references today for immediate consideration!
Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status. Compensation: $32,000.00 - $35,000.00 per year
Looking to combine work, fitness and fun? Join our crew! Crunch Fitness locations in South Mississippi (Hattiesburg, Petal, D'Iberville and Long Beach MS) are looking for energetic and enthusiastic team members who are passionate about health and fitness and being a positive influence in the fitness journey of our members. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious fitness fun. For over 30 years we have been the industry pioneers of the "No Judgements" fitness philosophy. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, our signature HIIT Zone with numerous instructor led class options, an extensive and invigorating group fitness schedule of Crunch's signature classes such as Yoga Body Sculpt, Chisel, Absolution,The Ride, Zumba®, BodyWeb with TRX®, Belly Butt & Thighs Bootcamp and dozens more! We are also host to post-workout Relax and Recovery amenities with HydroMassage® beds and chairs, tanning booths and smoothie bars at select locations.
What are you waiting for? Jump into fitness made fun today!