Job Summary:

We are looking for a dynamic and goal-oriented Member Services Manager to lead our membership services team and ensure outstanding customer satisfaction. In this role, you will manage daily operations, oversee sales strategies, and build meaningful relationships with prospective and current members. If you are enthusiastic about health and wellness, skilled in team leadership, and thrive in a fast-paced environment, this is the opportunity for you.

Responsibilities:

Oversee lead tracking systems and develop sales strategies for outreach and marketing initiatives.

Respond to inquiries via phone, email, and walk-ins; schedule and conduct facility tours tailored to individual needs.

Recruit, hire, and train membership sales staff to deliver exceptional service and achieve sales goals.

Collaborate with the fitness team to ensure a seamless onboarding experience for new members.

Report membership sales performance to the General Manager and Regional Director.

Develop and execute corporate and group membership sales strategies.

Promote club services and programs to drive member engagement and retention.

Achieve monthly and annual membership sales targets.

Perform additional duties as assigned to support overall team success.

Qualifications:

Bachelor’s degree in Business, Fitness, or a related field required.

Minimum of 2 years of sales or membership experience with a proven track record of meeting or exceeding goals.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and internet applications.

CPR/AED and First Aid required.

Strong organizational skills and ability to manage multiple priorities.

Exceptional communication and interpersonal skills, with a professional and approachable demeanor.

WHO WE ARE 

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. 

Learn more here:

EEO is the LawEEO is the Law Supplement