Member Services Representative 400 Av. Américo Miranda, San Juan, 00927, Puerto Rico Req #12014 Monday, October 7, 2024 Opportunity Summary: Fulfills member needs and sends correspondences to ensure member satisfaction. Has knowledge of commonly-used concepts, practices, and procedures. Has knowledge of all LOBs, scripts, and workflows- or is able to obtain information rapidly as needed. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Reports to a supervisor and/or manager. The Member Services Representative is responsible for the following: + Handles incoming calls and performs outbound calls + Meets or exceeds company and client performance metrics + Maintains phone and contact logs and documents call details as appropriate + Maintains strong knowledge of assigned products/markets and the applicable state and federal regulations + High School Diploma – Some college preferred + Detail oriented, fast learner, and excellent communication skills + Possesses technical ability to use phone and computer system Other details + Pay Type Hourly + Hiring Rate $10.50 Apply Now + 400 Av. Américo Miranda, San Juan, 00927, Puerto Rico