Provides customer service to all members of US Family Health Plan at Pacific Medical Clinics.  Uses automatic call distribution system (ACD) to interact with members and providers who call for assistance.  Sorts mail and responds to written inquiries from members and providers.  Provides timely, accurate and thorough responses to telephone, written or direct member inquiries.  Provides explanation or verification of benefits, member education, and assists members who have complaints or grievances.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Pacmed Clinics DBA Pacific Medical Centers and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications: 

2 years of experience in healthcare field customer service position.

Preferred Qualifications:

Post secondary education. 2 years of experience in healthcare field customer service position in an HMO setting. Medical claims processing experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our mission to advocate, educate and provide extraordinary care.