Member Services Supervisor Posting Begin Date: 2025/02/14 Posting End Date: 2025/03/02 Category: Professional Sub Category: Management Work Type: Full Time Location: Boise, ID, United States Minimum Salary: 27.31 Maximum Salary: 27.31 Pay Rate Type: Hourly Description Member Services Supervisor Applications will be accepted through 4:59 PM MST on the posting end date. The Public Employee Retirement System of Idaho (PERSI) is seeking a hard-working and committed Member Services Supervisor with experience supporting those that provide over-the-phone customer service. This position is full-time, Monday-Friday, 8am-5pm, 40 hours per week, with full benefits. At PERSI, our vision is to be a trusted expert in helping Idaho’s public employees build and receive a secure and meaningful retirement. This position is eligible for the PERSI benefits package, including: + Excellent low-cost medical, dental, and vision insurance + Generous vacation and sick leave accrual beginning as soon as you start + Eligibility for the Public Service Loan Forgiveness Program (PSLF) + Paid parental leave + Eleven paid holidays per year + PERSI retirement (https://www.persi.idaho.gov/) , one of the nation's best state retirement systems + Multiple savings plans + Life insurance + A healthy work/life balance + Wellness programs; ongoing training opportunities; and more Example of Duties: + Supervise a contact center environment that speaks directly with members and the public by phone. + Provide guidance and leadership on a wide variety of topics. + Determine training needs and execute accordingly. + Take escalated calls on complex issues. + Promote a culture of personalized customer service. + Monitor documentations and interaction to ensure quality standards are met. + Work efficiently, perform multi-tasking, prioritize tasks, and meet deadlines. Minimum Qualifications: You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. You are encouraged to attach a one-page cover letter to your application to demonstrate how you meet the requirements below. Good Knowledge of: + Office support functions. Experience: + Supervising staff; + Interpreting, applying and explaining complex information such as regulations, policies or services; + Assessing work procedures and developing or modifying those procedures as needed; + Independently solving problems/performing liaison activities to deal with individuals or resolve conflicts in a work setting. Candidates who reach the final hiring stage will be required to participate in a criminal background check. Having a criminal record will not automatically eliminate applicants from consideration, but may be considered as part of the hiring process. If you have any questions, please email[email protected] Benefits: For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.* EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected]. Preference may be given to veterans who qualify under state and federal laws and regulations.