At WWT we believe the best way for people to understand and connect to wetlands is to experience them, so we bring awe-inspiring nature up close. People feel part of something amazing and are motivated to make a difference.   As a Membership and Retail Support Volunteer, you will actively engage with our visitors and encourage them to support WWT as members. Enthusing them with stories of our conservation work and the many benefits of membership, you’ll help us secure the essential support we need to continue our ambitious plans for wetlands conservation. And if you have an eye for something special and can offer excellent customer service to every one of our visitors, even better.   You will also be a support to our retail team and help keep up the great work in offering a wide range of items for them to take home. Experience is always welcomed but not essential as training for this and our membership processes will be provided.     What will you be doing?  Actively engaging our visitors with our mission to save wetlands for wildlife and people Encouraging visitors to become members of WWT, tailoring the benefits to their needs Completing memberships accurately on our IT systems and ensuring requirements of the role, such Data Protection compliance, are kept to Talking to visitors in the shop and helping with any enquiries they may have Getting to know and promoting the star buys and latest in-store products and processing sales Helping to keep the shop looking clean, clutter-free and inviting Assisting with stock checks Refilling counters and helping to create enticing displays Any other membership and retail support needed, in keeping with the role