The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Part-Time Membership Coordinator to join the Membership Team!
\n\n\nLocated in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.
\n\nThe resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining.
\n\nAt Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.
\n\nWant to learn more? Hotel Website, Facebook, Instagram
\nClassification: Part-Time
\nShift: Various – must be available to weekdays, weekends, and holidays.
\nPay Rate: The pay rate for this role is $23.00 per hour and is based on applicable and specialized experience and location.
\n\n\nWhat will I be doing?
\nOffer assistance and information to Members and potential new Members by providing information about membership offerings, benefits, activities, spa services and other resort information, while meeting Forbes 5 Star and AAA 5 Diamond Standards.
\n\nMust be able to stand at a desk for up to 8 hours per day. Walking is required throughout the working day\nMust be able to exert well-paced ability to reach other departments of the hotel on a timely basis\nMust be able to lift up to 15 lbs. occasionally\nRequires grasping, writing, standing, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity\nTalking and hearing occur continuously in the process of communicating with Members, guests, supervisors and subordinates\nMust be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.\nHigh school or equivalent education required. Bachelor’s Degree preferred\nOne to two years in a guest contact position—private club, Membership, or other hospitality experience preferred. \n\n\nRequirements
\n\nWill be in front of our Members and guests 100% of the time—with regular personal and telephone interactions. \nAdministrative duties to include supporting the Membership sales team in processing of new Members, renewals, cancellations, other changes or conversions to Membership status, and maintaining collateral and orientation documents. \nAssist with maintaining accurate reporting of all revenue-generating and non-revenue generating Membership changes.\nAnswer questions regarding Membership benefits, and/or help promote resort amenities by making arrangements for dining, entertainment, sports events, recreation, health and beauty services, child care, and other services at the resort. Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein. \nAssist with planning, promoting, and executing regular Member programming, including social events and events that introduce Membership to residents in our surrounding community.\nAssist with maintaining Right Start program – with 30/60 day follow up for new Members to ensure satisfaction and engagement.\nMaintain Club web site and work with resort department heads to create regular email newsletters to promote resort events, amenities, and news to Club Members\nMust be willing to maintain a flexible schedule, and adjust work hours to be available as needed for Member events, including occasional nights and/or weekend days. \nMust maintain a professional and positive demeanor when interacting with Members and guests, and place the upmost priority on Member satisfaction, service, and responsiveness.\nWhat are we looking for?
\nSince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
\n\nHospitality - We're passionate about delivering exceptional guest experiences.\nIntegrity - We do the right thing, all the time.\nLeadership - We're leaders in our industry and in our communities.\nTeamwork - We're team players in everything we do.\nOwnership - We're the owners of our actions and decisions.\nNow - We operate with a sense of urgency and discipline\n\nIn addition, we look for the demonstration of the following key attributes:
\n\nQuality\nProductivity\nDependability\nCustomer Focus\nAdaptability\n\n\nWhat will it be like to work for Hilton?
\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
\n\nThe Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
\n\nAccess to your pay when you need it through DailyPay\nMedical Insurance Coverage – for you and your family \nMental Health Resources\nBest-in-Class Paid Time Off (PTO)\nGo Hilton travel discount program\nSupportive parental leave\nMatching 401(k)\nEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount\nDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)\nCareer growth and development \nTeam Member Resource Groups\nRecognition and rewards programs\n\n*Available benefits may vary depending upon property-specific terms and conditions of employment.
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