Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C. is looking for a Membership & Operations Coordinator to join our Association Management Unit in our Chicago office. The Membership and Operations Coordinator plays an integral role in supporting and guiding the nonprofit volunteers and members from our client organizations. At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success. What You Will Do... Build and sustain strong client relations through attentive detail in handling membership requests and volunteer interactionProvide administrative and project support to the client and staff team, including database maintenance and reportingYou will take ownership of all thing's membership, including recruitment, retention, renewals, communications, and reportingServe as staff liaison to client member committeesCoordinate and maintain financial projects, application payments, product purchases, and AP/ARWrite and produce content for emails, e-newsletters, social media, and other electronic communicationsMaintain and update areas of the association website with current information, benefits, certification programs, etc.Assist with the preparation of board meetings and exhibiting at conferencesWorks with NCS Education Director, volunteers, and Executive Director to develop and implement educational products based on client member’s needs and gaps
Works with NCS Education Director and Executive Director to develop and implement updated processes, timelines, and standard operating procedures
Provide administrative and project support to the client’s select committees and taskforcesManage the collaboration of speakers, reviewers and volunteers to achieve educational goals and program developmentWork with cross-functional client teams to enhance educational outcomes, profitability, productivity and efficiencyThis Role Might Be for You If…You demonstrate exceptional customer service skillsYou exhibit strong written and verbal communication skills, with excellent attention to detailYou have strong skills in project, time, and volunteer managementYou display the ability to both works independently and as part of a teamYou wish to take ownership of important projects and build your skills across multiple aspects of nonprofit association managementYou aspire to an eventual senior leadership role managing nonprofit associationsYou have a demonstrated history of handling multiple tasks simultaneously and the ability to prioritize a heavy workloadBasic Qualifications Bachelor’s degree from an accredited four-year institution or equivalent experience3-5 years of relevant professional experience, to include project management experience and educational creation experienceExcellent customer serviceProficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)You have the ability to travel 5%Preferred Qualifications Experience in a nonprofit and/or association environmentDatabase management experience is a plusHTML experience and/or managing website content a plus Where Do You Fit?Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine, and hardworking colleagues, you will build meaningful, deep, and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company. Our hybrid environment offers you the option to work from home two days per week. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines. The salary for this role will be based on the candidate’s skills, qualifications, and relevant experience. Additionally, successful candidates may qualify for a discretionary bonus up to and including 5% of base pay. The expected pay for this role is: $60,000-$65,000. Equal Employment OpportunityAt Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other protected status designated by federal, state, or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon the successful completion of a reference and background investigation based on the position. Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.