Why Work For Us? + Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position + 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period + Benefits – Medical, Dental, Vision, wellness program and more! + Paid Holidays + Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. + Collaborative Environment – AAA will value your contribution to providing exceptional service to our members + Free AAA Classic Membership + AAA Product Discounts + Tuition Reimbursement Program . CANDIDATES MUST LIVE IN UTAH. RESPONSIBILITIES / JOB DUTIES + Member Retention and Reinstatement + Proactively contact members with cancelled or at-risk memberships through calls and emails to understand Member needs and prevent membership loss. + Negotiate payment plans and collect payments to reduce cancellations and reinstate memberships. + Respond to inbound inquiries from members regarding membership cancellations or concerns. + Address member questions, resolve issues, and provide personalized solutions to prevent cancellations. + Meet defined retention and reinstatement goals. + Sales and Service Enhancement + Engage with Members to understand their individual needs and preferences. + Effectively present and explain the value proposition of various AAA membership offerings. + Promote and cross-sell additional products and services (travel, insurance, etc.) to existing members. + Answer Member questions, address concerns, and overcome objections to close sales. + Cultivate positive relationships with members to foster loyalty and satisfaction. + Administrative and Operational Excellence + Adhere to established protocols for managing retention lists, at-risk accounts, and delinquent accounts. + Prioritize and execute outreach efforts within set timeframes. + Maintain accurate and timely records of all member interactions and actions taken. + Continuous Improvement and Collaboration + Identify areas for improvement in retention strategies, service delivery, or operational efficiency. + Propose solutions and contribute to the implementation of best practices. KNOWLEDGE AND SKILLS + Excellent verbal and written communication skills. + Proven ability to build rapport and establish trust with customers. + Strong sales aptitude and negotiation skills. + Proficient in using Microsoft Office Suite (Word, Excel, Outlook). + Ability to thrive in a fast-paced environment and manage multiple priorities. + Adaptable and receptive to feedback. EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES + Minimum Requirement: + High School diploma plus 2-4 years sales, retention, or customer service + Preferred Requirements: + Knowledge of AAA products, services, and systems. + Bilingual communication skills. Pay Range: $19.71 - $22.00 hourly based on experience -