Where Better Careers Begin!
Massage Envy - Clay: 3873 NY-31 Suite 135, Liverpool, NY 13090
Do you have a passion for helping others? At the Massage Envy Clay franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.
As a Membership Sales & Wellness Advisor, you are a Massage Envy brand ambassador. You are passionate about living a healthy lifestyle through self-care and wellness, and excited about helping others by encouraging their potential. With guidance and support from the Sales Lead, Operational Manager and Regional General Manager, you crush sales goals for yourself and the team. As the expert on all of the benefits, features, and enhancements, you’re responsible for building lasting relationships with prospective and current members, ensuring they’re maximizing their Massage Envy experience. We invest in your development.
What makes Membership Sales & Wellness Advisors at Massage Envy successful? Check out the top traits we’re looking for and see if you have the right mix.
CompetitiveConfidentEnthusiasticGoal-orientedProactiveTeam PlayerA sale driven, goal-oriented mindsetYou are the expert on all the clinics amenities, features, and programs. You’re responsible for building lasting relationships with prospective and current members, ensuring they’re maximizing their Massage Envy experience.
JOB OVERVIEW:
Membership Sales & Wellness Advisors are responsible for achieving or exceeding individual sales goals, enhancements and add-on service goals. Membership Sales Advisors must display, have knowledge of and participate in all the Massage Envy services, programs, and products. Above all, Membership Sales Advisors have the ability to build rapport and lasting relationships with prospective and current members in order to build a strong referral base and retain members.
RESPONSIBILITIES:
Responsible for selling memberships, enhancements and retail productsAchieve or exceed individual sales goalsBuild rapport and lasting relationships with prospective and current membersMembership Sales Advisors must have knowledge of and participate in all the Massage Envy services, programs, and productsCreating a pleasant and professional atmosphere ensuring that the lobby, front desk, retail shelves, tranquility and treatment rooms are clean, organized, well-stocked and ready for clients.Helping to deliver outstanding customer service by assisting front desk staff with filing, organizing, shipping and receiving, and other tasks as needed so they're prepared to focus on clients.Supporting the delivery of our brand promise, "We help you take care of you," by ensuring that treatment rooms are client-ready and that service providers have everything they need to deliver amazing services. Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.Answering phone calls.Setting and checking members and guests in and out for appointments.Greeting members and guests upon arrival.Promoting the Wellness Program.Re-engaging inactive members.Keeping management apprised of member concerns and following manager’s policies, procedures and direction.Accepting constructive criticism in a positive manner and using it as a learning tool.Staying updated on retail products and promotions.QUALIFICATIONS
Previous sales experience is requiredMust have an entrepreneurial spiritConfidence to perform on an incentive-based salaryExcellent verbal and written communication skillsEnthusiastic, energetic, personable and friendly dispositionPersonal passion for health and self-care routinesEnjoy working within a teamStrong time management skills and practicesAbility to work a flexible schedule, including weekendsMUST be able to work evenings, weekends Pay Transparency: $16-$18 Hourly. Variable pay-for-performance bonus and commission plans allow for an unlimited earning potential.
If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!
*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.
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