Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."   Our Core Values:   Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.  

GENERAL SUMMARY

The Men's Executive Locker Room Attendant position is responsible for providing exceptional customer service and ensures cleanliness for the members and guests of The Spa and PRO Club at a world class level while enforcing rules and policies. Performs a variety of customer service duties including, but not limited to, providing a full range of service to members and guests focusing on executive locker room, including cleanliness, optimal operations, food and beverage components, completing assigned work duties, and working as a team member. Adheres to Bay Club's Actions We Live By and mission statement.

 

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

 

ESSENTIAL JOB FUNCTIONS

Maintains and provides excellent customer service at all times Greets all Executive members/guests by name, when possible, while performing duties Accommodates and anticipates all Executive members/guests’ requests expediently, courteously and in a gracious manner making them feel welcome and attended to. Handles Executive member/guest complaints by acknowledging the problem, and informing the supervisor or Assistant Manager of Guest Services when necessary Welcomes all members to Executive Locker Room and male guests to the Spa Locker Room Provides Executive Locker Room tours of space and amenities, and assists with locker rentals. Assist members/guests in ordering food and beverage Monitors Locker Room for electronic devices, and communicates with members why these are not allowed in locker room spaces.

Continuously circulates through assigned areas to pick up glass and dishware, trash, magazines and deposits towels, robes, slippers in appropriate laundry drop

Assists with laundry duties.  Follows WA State guidelines for disinfecting and cleaning for all necessary items Empties trash/recycle receptacles as needed Notifies Supervisor/Manager with all maintenance needs

Extensive Cleaning is required for this position.  A detail list of tasks will be provided at time of training

Performs other related duties as assigned by management