Maintains a safe and secure environment for patients, visitor, employees, and physicians. Provides a visible presence on the unit while serving as the primary communication and information “hub”, answering telephones, directing unit traffic, entering patient orders into the electronic medical record in a timely manner with a high degree of accuracy. Intervenes in difficult and sometimes physical situations to ensure the safety of patients, visitors, employees and physicians.
Qualifications
Education:
High school graduate or GED required; associates or bachelor’s degree preferred.
Licensure/Certification/Registry:
Basic Life Support (BLS) Certification within 30 days of job placement is required.Successful completion of Safety First Training within 30 days of hire and annually thereafter required.
Experience:
Minimum of two years’ security officer, law enforcement or military experience is required. One-year secretarial or comparable clerical experience strongly preferred.Prefer minimum of one-year MH Security experience.
Other Knowledge/Skills/Abilities:
· Ability to remain calm and collected in stressful situation, utilizing rational thinking and decision-making is required.
· Ability to manage and prioritize several incidents/tasks simultaneously is required.
· Skill in effectively communicating, verbally and in writing, with a diverse range of people including the proper handling of emotional situations and needs is required.
· Skill in applying de-escalation techniques is required.
· Ability to maintain a high level of confidentiality is required.
· Ability to physically perform with prolonged standing, prolonged sitting, lifting patients, and restraining patients as necessary is required.
· Must possess excellent interpersonal and customer service skills.
· Proficient with personal computers and software (including Microsoft Excel, Word, Outlook, and PowerPoint).
· Demonstrates initiative, self-direction, motivation, and a proven ability to work successfully with a variety of people and disciplines.
· Knowledge of medical terminology is preferred.
Responsibilities Safety and SecurityControls the entry and exit of colleagues and visitors to the unit.Checks in visitors and ensures all visitor belongings are correctly stored before allowing access to the unit. Unit Surveillance and monitoring cameras and alerting colleagues of potential safety issues. Provides a visible deterrence to prohibited activities.Reports any conditions that might constitute a security or safety risk to all staff.Assists in maintaining safe environment and reports unsafe conditions. Under the direction of the Registered Nurse, intercedes in disputes between individuals using verbal de-escalation techniques and skills, to diffuse potentially violent patient or visitor situations. Under the direction of the Registered Nurse, physically manages combative, violent persons who endanger staff, physicians, patients or visitors.Performs searches of persons, patient belongs, and rooms to ensure a safe environment.CommunicationPromptly and courteously greets others in a friendly manner.Receives and directs others by using AIDET and Greet & Feet.Within scope of job description, responds to questions and provides direction.Facilitates telephone, verbal, written, and electronic communication with nursing staff, physicians, patients, and visitors promptly, accurately, and professionally.Consistently uses the Physician Profile to ascertain the correct method/number to page physicians.
Information ProcessingPrioritizes stat orders and immediate needs.Processes orders accurately.Accurately inputs data into the electronic medical record and maintains accurate paper records for those items that are not computerized.Refers patient/visitor concerns to nursing and/or customer service staff.Refers news media to nursing or public relations staff.
Medical Records MaintenanceAssembles admission chart packs.Puts patient identifier on all chart forms.Scans patient documents to Medical Records.Gathers and copies appropriate paperwork from the RN for patient transfers to other units and facilities.Manages large amounts of sensitive and confidential information concerning patient and family information in medical documents.
Service RequisitionsIn partnership with the Nursing Material Specialists, assures adequate supplies are available.Reviews receipts of new supplies and equipment upon arrival; validates accuracy and places supplies in assigned location.Sends service requisitions to interdisciplinary departments.Facilitates maintenance of equipment with Biomed or appropriate department.
Unit OperationsCompletes basic patient care tasks as directed by registered nurse.Serves/monitors/collects food trays/utensils.Responds to call lights and bed/chair alarms.Provides 1:1 direct and constant patient observation including the completion of observation rounds as delegated.Assists in completing witness undress for patient safety upon admissionAssists in completing environment and room safety checks. Expedites timely admission, discharge, and transfer of patients to facilitate patient flow. Participates in QI activities; maintaining logs, statistical records, and data collection. Acts as a preceptor as needed. Handles medications delivered from pharmacy directly or through the pneumatic tube system. Relocates these medications, in original containers, to designated secure storage locations or delivers directly to appropriate licensed staff. Assists with stocking unit supply stations.
AccountabilityComplies with established policies, procedures, standards, and guidelines.Follows the chain of command.Consistently utilizes time and resources effectively and efficiently.Maintains cleanliness of unit, service area, and equipment.Cooperates with all members of the healthcare team.Enthusiastically supports and participates in planned changes.Accepts responsibility for accurate and timely completion of tasks as assigned.
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