GENERAL SUMMARY:

Provides a diverse skill set to compliment professional staff in The Help Center, Patient Care Units, Programs and the Behavioral Health Clinic.  Provides direct care for patients under the supervision of a RN or Physician.  Provides community resource information.  Depending on primary work assignment may be required to be competent in registration, scheduling, reception, document management, and charge posting.  Assumes special projects based on department needs, expertise and interest.   

ESSENTIAL FUNCTIONS:

Responsible for providing direct patient care within the Behavioral Health Services in accordance with the patients’ needs and individualized care plans.

Maintains and employs a therapeutic perspective/approach when dealing with patients and unit guests. Relates to patients in a non-judgmental, accepting, helpful, respectful manner.

Develops, and facilitates psycho-education and diversionary activities for patients in accordance with daily schedules and the patient’s treatment plan.

Responsible for thorough documentation of observations and care provided.

Participates in Patient Care Conferences whenever possible.

Conveys pertinent information to RN and other members of the healthcare team.

Promotes communication with patients, family and hospital guests.

Responsible for working knowledge of hospital’s emergency procedures; assists in providing a clean and safe environment.

Demonstrates working knowledge of psychiatric disorders in defined area of service.

Receive and directs incoming calls.

Ensures that clinicians are notified promptly of urgent/emergent situations.

Performs collection of new patient demographic information, registration, consents, insurance verification, charge posting and scheduling in the Behavioral Health Clinic.

Promotes maintenance of therapeutic milieu by encouraging patients’ participation in assigned activities.

Engages in therapeutic conversation with patient and interacts with them in accordance with appropriate therapeutic boundaries.

Accompanies patients off unit as ordered for tests, visitation, walks, etc, as staffing and milieu allows.

Participates actively in necessary crisis intervention within the Psychiatric Services Department and throughout the hospital as needed and when availability permits.

Shares responsibility of routine patient rounds with other nursing staff on duty if assigned to inpatient team.

MINUMIM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma or equivalent is required.

BS in health related area or 1 year of experience working in a health care setting preferred

Knowledge of medical office practices and procedures, office equipment, medical terminology, data entry and micro-office software preferred in clinic setting

Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire.

American Heart Association Basic Life Support (BLS) for Healthcare Providers certified within six (6) weeks of hire.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.