Lithia & Driveway (NYSE:LAD) is the largest automotive retailer in the U.S. and was named a 2022 Oregonian Top Workplaces award winner.
We are one of the fastest-growing companies on the Fortune 500 (#145 in 2023). With over 330+ dealerships worldwide representing over 50 brands in 3 countries!
We are committed to growing our company and Growing our People!
Mercedes-Benz Centralized Diagnostic Technician (CDT)
Schedule: 10 hour days, 4 days a week option or 5 8's available - your choice!
Pay: Competitive pay and relocation assistance available
As a Centralized Diagnostic Technician, you are a specialist for the systematic performance of complex fault diagnosis, checking repair processes, performing final inspections and, if needed, handing the vehicle over to the customer. You support colleagues in systematic fault diagnosis and subsequent repair steps, thus finding professional solutions for difficult cases. You increase workshop efficiency by optimizing diagnosis procedures and transfer you r diagnosis know-how and information on new technical features to your colleagues.
Responsibilities/Our ideal candidate:
The CDT is responsible for fixing their customer’s vehicle on the first visit as well as supporting their team to do the same.Deliver the best customer experience during every customer interactionYou are able to instruct and support qualified technicians and system technicians in diagnosis and troubleshooting work.You have basic knowledge of quality control loops and processesYou revel a high level of willingness to learn and have the potential to learn.You regard yourself as a representative of the company and the Mercedes-Benz brand, think and act in a service-oriented manner, and professionally implement all specifications from Mercedes-Benz as regards to outstanding customer experience.A team player who is focused on providing exemplary customer serviceProfessional appearance and work ethicEffective interpersonal communication skillsRequirements:
18 years of age or olderCurrent and valid driver’s licenseMust be able to relocate to Portland, Oregon area - relocation assistance availableAutomotive technician experience is requiredWe offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.