The Merchandise Manager at Pine Canyon oversees all aspects of retail merchandise operations within the Club, including the Golf Shop, Recreation, Hospitality, and Health & Wellness departments. This role ensures a premier shopping experience for members and guests by managing inventory, sourcing products, setting pricing, coordinating displays, and driving revenue growth while upholding Pine Canyon’s brand standards. The Merchandise Manager will collaborate closely with the Corporate Buyer, Head Golf Professional, Director of Operations, and other key departments to align retail strategy with member preferences and Pine Canyon’s mission as a premier club.

Key Responsibilities:

Inventory Management and Product Sourcing:

Source, order, and manage inventory across multiple departments to meet member preferences and seasonal needs. Develop buying plans with Corporate Buyer based on sales analysis, member feedback, trends, and alignment with Pine Canyon’s brand. Maintain strong relationships with vendors, negotiate contracts, and participate in trade shows or vendor meetings.

Sales and Revenue Growth:

Set retail sales goals across all departments, aligning with club revenue objectives and budget targets. Monitor product sales, member preferences, and market trends to adjust buying decisions and optimize sales. Develop and implement pricing strategies that balance value with Pine Canyon’s premium brand image.

Merchandising and Visual Presentation:

Create and maintain visually appealing product displays in all relevant retail spaces to enhance the shopping experience. Refresh displays regularly to reflect seasonal themes, events, and promotions. Partner with the Director of Operations and Marketing/Communications team on promotional initiatives.

Member Service and Engagement:

Provide excellent service, building strong member relationships and assisting with product selections. Lead merchandising events such as trunk shows to drive member engagement and sales. Gather and act on member feedback to continually improve retail offerings.

Operations and Administration:

Maintain accurate inventory records, manage stock levels, and conduct regular inventory counts across all retail areas. Monitor and report on sales metrics, identifying trends and making recommendations for adjustments. Train and oversee retail staff on best practices for merchandising, customer service, and POS system use.

Qualifications:

Education: Bachelor’s degree in business, retail management, or a related field preferred. Experience: 3+ years in retail management, with experience in high-end or private club settings preferred; familiarity with golf and recreation merchandise is a plus. Skills: Strong knowledge of retail buying, visual merchandising, and inventory management. Proficiency in POS systems (Jonas), Microsoft Office Suite, and merchandising software. Excellent communication and customer service skills. Ability to multitask and manage priorities in a dynamic environment. Strong negotiation skills and vendor management experience.

Working Conditions: Availability during peak retail times, including evenings and weekends, may be required to accommodate member events.

Personal Attributes

Integrity: Demonstrates ethical behavior, honesty, and consistency in all interactions, fostering trust and credibility with members, vendors, and team members. Passion for Service: Exhibits enthusiasm and dedication in creating memorable experiences for members, continually seeking ways to exceed expectations. Excellence: Sets and maintains high standards, paying attention to detail and striving for quality and improvement in all areas of merchandise management. Innovation: Shows creativity and openness to new ideas, adapting merchandising strategies and sourcing products that align with current trends and member preferences. Unity and Teamwork: Works collaboratively with various departments, promoting open communication and mutual respect to ensure Pine Canyon’s brand values are reflected across all areas. Fun and Positivity: Brings a positive, energetic attitude to the role, contributing to a welcoming environment that makes the club experience enjoyable for both members and team members.

Benefits: Pine Canyon offers a competitive salary, health benefits, and opportunities for professional development within a vibrant community.