**DESCRIPTION** We are seeking a highly motivated and skilled individual to join our team as a Field Supervisor for the Reset Team. In this role, you will be responsible for overseeing the end-to-end merchandising process and ensuring a seamless training experience for merchandisers within assigned territory. **RESPONSIBILITIES** Key Responsibilities: * Live photo vetting and approval photos during relines (occasional afterhours and weekends; typically M-F, 9-5). * Lead and support team, troubleshoot, and provide training over the phone and virtually; coach and train reps, report to DM on Rep Performance action, and assist TLs infield with questions/issues. * Follow up with direct reps regarding overdue call reports and reporting to DM any foreseen issues with compliance. * Attend weekly meetings with DM * Act as a point of contact for assigned reps within territory * Resolve store complaints * Ensure store/department management is satisfied with each visit and all work is completed 100% to visit instructions – coaching their direct reps to ensure each of their visits are executed to this standard as well * Ensure a maintained calendar on NI with above-average scorecard results. * Support DMs with overall project compliance, and escalate any staffing or project issues. * Perform regular team lead/merchandiser responsibilities – field work 90% of time as team lead or training opportunities as needed. * Perform ad hoc staffing duties, adjust calendars, and fix/update call reports. 10% admin duties. **QUALIFICATIONS** Requirements: * A minimum of 2 years of experience in a similar field. * Strong communication and leadership skills. * Ability to train new team members on software tools (NI, Everlance, and PowerBI). * Ability to vet and approve photos during relines, including weekends and after-hours. * Comfortable handling store complaints and finding solutions. * Ability to travel throughout the region and possibly across multiple districts. * Proficient in using technology tools and software applications. * Highly organized with excellent time management skills. * Able to maintain a high level of customer satisfaction while keeping all calls up-to-date and ensuring compliance with project timelines. **ABOUT US** Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Retail **Position Type:** Part time **Business Unit:** Sales **Salary Range:** $21.00 - $21.00 **Company:** Mosaic Sales Solutions Canada Operating Co **Req ID:** 2454