Our Opportunity:

Chewy is looking to hire a passionate, diligent, and customer-focused Program Manager, Reviews Programs based out of Bellevue, WA, Boston, MA, or Plantation, FL. The Reviews Program Management team develops and operates programs to increase user generated content for Chewy.com. This role will support our product sampling for reviews program, which is instrumental to successful new product launches.  If you are an analytical and driven leader with a passion for building new initiatives, this could be the right role for you!

The ideal candidate will possess strong problem-solving skills, be able to work with diverse internal and external customers across all levels, and support prioritization of multiple high-visibility tasks. This candidate is expected to perform in a dynamic, fast-paced environment that requires data-driven decision making to support real-time action.  The successful candidate will balance the needs of Program Management, Marketing, Finance, Merchandising, Product, and external vendors to successfully implement this new and unique program. This role interacts with a variety of functions and levels, and requires excellent communication, data analysis, and program management skills. Does this sound like you? If so, we would love to hear from you!

What You’ll Do:

Manage product sampling campaign requests, including gathering additional information or requirements where needed and prioritizing new requestsOwn continuous operations improvement initiatives and support overarching Product Reviews Programs RoadmapOwn program KPIs and performance reporting, including data analysis, report building, and insight generation to share on a weekly and monthly basisCoordinate with third-party vendor to manage Chewy’s Pawsibilities CommunityManage product order processing and fulfillment activitiesServe as primary point of contact for program stakeholders and the reviews and ratings platform vendor campaign management teamFacilitate vendor participation through Category Managers, including contract amendmentsIdentify technical or operational issues and work directly with partner teams or program vendors to resolveConduct training and information sessions to share the program procedures and updatesGenerate and maintain program operational documentation, policies, and data trackingCommunicate status risks, changes to roadmap, and program milestones to stakeholders and senior leadershipPartner with leaders to author and present program business reports and annual planning documents

What You’ll Need

Bachelor’s degree in business management or related field4+ years of experience in program or project managementExcellent written and verbal communication skillsAbility to dive into the program details as well as think strategically about program directionIntermediate Excel proficiencyDesire to learn, grow, and be part of an exciting program in a unique team

Bonus

Previous experience with product sampling for reviews program operationsPrevious experience using Smartsheet or similar softwarePrevious experience using JIRA software to manage projects or program operationsPrevious experience with SQL to extract data and build reportsPrevious experience building Tableau dashboardsE-commerce or customer facing experience

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.

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Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

 

If you have a question regarding your application, please contact HR@chewy.com.

 

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