You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Acquiring, Platform and Rails – Product Boarding, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities 

Develops a product strategy and product vision that delivers value to customers Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Ensures product suite is managed end-to-end during all phases of the product life cycle (introduction-growth-maturity-decline-sunset) Identifies performance metrics and managing to successful outcomes Interfaces with external partners and customers to promote Merchant Services offerings and socialize those offerings in a way that positions JPMorganChase as the go-to market partner for payments solutions Identify issues quickly, escalate and bring to closure, with a critical focus on client experience

Required qualifications, capabilities, and skills 

5+ years of experience or equivalent expertise in product management or a relevant domain area Advanced knowledge of the product development life cycle, design, and data analytics Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Strong payments experience required -including servicing, acquiring, processing or issuing with first-hand experience at processor or acquiring bank Strong understanding of the payments process and payments landscape (merchants, brands, acquirers, gateways, third party providers, etc.) Strong organizational skills to plan, organize and schedule resources Ability to develop creative solutions to achieve goals Proven ability to build strong, cohesive partnerships with internal and external stakeholders, working effectively in a matrix organization Experienced in a communicating technical information in a way that technical and non-technical individuals can understand and action

Preferred qualifications, capabilities, and skills

Demonstrated prior experience working in a highly matrixed, complex organization Bachelor's degree (MBA preferred) in computer science, business, or related field