Merchant Portfolio Officer Deerfield Beach, Florida;Atlanta, Georgia; Charlotte, North Carolina **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** The Merchant Portfolio Officer (MPO) is responsible for + Strategic client management, retention, renewals and rebids + Deepening existing merchant relationships for driving client satisfaction and revenue expansion (through cross sales). + Identifying and advising Merchant Services clients on program/platform optimization + Help clients manage their total cost of payment acceptance. + Potential escalation point for clients in their assigned portfolio and identifying the appropriate route of resolution **Required Skills:** + Consultative Merchant Services Portfolio Management or Sales experience + Core Acquiring (Credit/Debit) industry experience + 5+ years of merchant portfolio management experience + Contract negotiation experience + Coordination and delivery of proposals either via a written procurement response and/or verbal presentation + Considerable knowledge of POS (integrated/standalone) payment interfaces + Ample analytical and organizational skills **Desired Skills:** + Ability to cultivate and strengthen client relationships with senior business executives and IT staff members + Understanding of payment applications, merchant services industry applications, accounting systems, competition/competitive landscape in the payments industry, enterprise resource planning systems (ERP), data security (PCI), file formatting and data transmissions + Demonstrated ability to work with minimal supervision toward the achievement of personal and team goals. + Demonstrated effective communication skills, including written, oral and presentation skills. **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.