**Title: MES IT Support Specialist** **Location: Rensselaer NY** **Duration: Full Time** **Job description:** **The MES Plant Services IT Support Specialist plays a critical role in supporting and maintaining Manufacturing Execution Systems within pharmaceutical manufacturing environments. This position ensures the seamless operation of MES applications, assists in troubleshooting technical issues, and collaborates with cross-functional teams to enhance system performance and user satisfaction.** **KEY RESPONSIBILITIES:** **Technical Support:** **·** **Provide first-level and second-level technical support for MES applications, addressing user inquiries and issues promptly.** **·** **Troubleshoot and resolve MES-related software and hardware issues, coordinating with vendors when necessary.** **System Monitoring and Maintenance:** **·** **Monitor system performance and availability, ensuring that MES applications operate efficiently.** **·** **Perform regular maintenance tasks, including system updates, backups, and patch management, in accordance with established protocols.** **User Access Management:** **·** **Manage user accounts and permissions, ensuring proper access levels are granted based on roles and responsibilities.** **·** **Conduct periodic reviews of user access and maintain security compliance in accordance with company policies.** **Training and Documentation:** **·** **Assist in the development and delivery of training programs for end-users on MES functionalities and troubleshooting techniques.** **·** **Create and maintain comprehensive documentation, including user manuals, technical specifications, and troubleshooting guides.** **Collaboration with IT and Operations:** **·** **Work closely with IT infrastructure teams to ensure proper integration of MES with other enterprise systems (e.g., ERP, LIMS).** **·** **Collaborate with manufacturing and quality assurance teams to gather requirements and feedback for system improvements.** **Data Integrity and Reporting:** **·** **Ensure data accuracy and integrity within the MES, implementing data validation and governance practices.** **·** **Generate and analyze reports related to system performance, production metrics, and issue resolution trends.** **Project Participation:** **·** **Support MES-related projects, including upgrades and system enhancements, ensuring alignment with operational needs and timelines.** **·** **Participate in testing and validation processes to ensure new features and updates meet quality standards.** **Regulatory Compliance:** **·** **Assist in ensuring that MES operations comply with industry regulations and internal quality standards.** **·** **Support audit activities by providing necessary documentation and responding to inquiries related to MES operations.** **Required Skills:** **·** **Proficiency in troubleshooting software and hardware issues; experience with database management (e.g., SQL).** **·** **Knowledge of networking principles and system administration.** **·** **Strong analytical and problem-solving skills.** **·** **Excellent communication skills, with the ability to convey technical concepts to non-technical users.** **·** **Strong interpersonal skills and the ability to work effectively in a collaborative team environment.** **Life at Capgemini** Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: + Flexible work + Healthcare including dental, vision, mental health, and well-being programs + Financial well-being programs such as 401(k) and Employee Share Ownership Plan + Paid time off and paid holidays + Paid parental leave + Family building benefits like adoption assistance, surrogacy, and cryopreservation + Social well-being benefits like subsidized back-up child/elder care and tutoring + Mentoring, coaching and learning programs + Employee Resource Groups + Disaster Relief **About Capgemini Engineering** World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet. Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Get the Future You Want | www.capgemini.com **Disclaimer** Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. **Job:** _Programmer/Analyst_ **Organization:** _ERD PPL US_ **Title:** _MES IT Support Specialist_ **Location:** _NY-Albany_ **Requisition ID:** _077298_