Job Title: Meter Services Construction Supervisor

Work Place Flexibility: Onsite 

Legal Entity: Entergy Services, LLC 

 

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

 

 

 

Note: This is an onsite position based out of our offices in Little Rock or Hot Springs, AR. Candidates from outside the area will be expected to reloate for this role.  Relocation Assistnace is not available for this posting. 

 

Summary

This position is responsible for the meter services operations in Entergy Mississippi and will lead both Entergy and contract employees in meter work as it relates to turn-ons, turn-offs, reads, exchanges, etc.  The successful candidate will work to improve Net Promotor Score and Total Shareholder Return by improving timeliness and accuracy of field activities.  Additionally, this position will work closely with the Meter to Cash organization as it addresses Net Promotor Score and Total Shareholder Return opportunities.

 

Duties

Manage Meter Service’s day-to-day operations with a focus on driving operational improvements to increase total shareholder return in the realm of meter work.  Develop and/or implement programs and strategies to improve employee safety and performance. Responsible for providing overall guidance, direction, and supervision to all department personnel. Work closely with the Work Management, Jurisdictional leadership, and Operations to manage workload forecasts. Provide oversight, analysis, and recommendations that impact priorities. Work closely with the automated metering operations center to leverage technical resources and data to refine existing processes as well as create new processes. Align team with customer billing and payment organization and customer journey processes. Ensure proper training and development of employees, so they are qualified to perform assigned work. Provide operational support during storms and other related events.  

 

 

Minimum Requirements

Minimum education required of the position.

High school diploma required.

 

Minimum experience required of the position.

6+ years of field experience (Transmission & Distribution, distribution, customer service, or related experience) required. Existing Supervisory/Leadership experience is preferred.

 

Minimum knowledge, skills and abilities required of the position

Basic knowledge of meter types and how they work Basic knowledge of electricity and voltages.  Outstanding written and verbal skills including the ability to clearly communicate and express self well in groups and one on one conversations.  The ability to communicate technical subject matter to less technical stakeholders.  The ability to influence others with or without direct authority Strong problem-solving capability including strong critical thinking and questioning attitude skills.  Understanding of Change Management and Configuration Management principles and the ability to apply those principles to technology implementation. Strong conflict resolution skills.  Intermediate to advanced proficiency in analytical tools including Microsoft Office applications such as Word, Excel, PowerPoint, and Project.  General understanding of distribution operations’ processes, and systems.  Understanding and the ability to work with Smart Grid, Distribution Automation, Automated Metering, and/or GPS based technologies.  Knowledge and experience of contractor management requirements and processes desirable. Knowledge of Safety Standards and Safe Work Practices desirable.

 

Primary Location: Arkansas-Little Rock Arkansas : Little Rock || Arkansas : Hot Springs 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 118818
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.