**Overview** The Valet Supervisor oversees the daily operations of the valet service, ensuring excellent customer service, efficient vehicle handling, and the safety and security of vehicles. This role involves managing a team of valet attendants, maintaining high service standards, and coordinating with other departments to ensure smooth operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and experience in valet or parking management. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) **Key Responsibilities:** + **Team Supervision:** Lead, train, and supervise a team of valet attendants, ensuring they provide prompt and courteous service to all guests. + **Customer Service:** Greet guests warmly and assist them with their vehicle needs. Handle customer complaints and issues, ensuring a positive experience. + **Operational Oversight:** Coordinate the daily valet operations, including scheduling, assigning tasks, and managing workflow to ensure efficient vehicle handling and parking. + **Vehicle Safety:** Monitor the handling and parking of vehicles to ensure the safety and security of guest vehicles. Implement and enforce company policies and procedures regarding vehicle safety. + **Training and Development:** Provide ongoing training to valet attendants on customer service, safety procedures, and operational standards. Evaluate staff performance and provide feedback for improvement. + **Quality Assurance:** Conduct regular inspections of the valet area to ensure cleanliness, organization, and adherence to service standards. + **Communication:** Serve as a liaison between valet staff, management, and other departments. Ensure effective communication of any issues, updates, or changes in procedures. + **Problem Resolution:** Address and resolve any operational or customer service issues that arise, taking a proactive approach to prevent future occurrences. + **Reporting:** Maintain accurate records of valet operations, including vehicle logs, incident reports, and employee performance. Prepare reports on service quality and operational efficiency. + **Inventory Management:** Oversee the inventory of valet supplies and equipment, ensuring availability and proper maintenance. **Qualifications:** + **Education:** High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management or a related field preferred. + **Experience:** Minimum of 2-3 years of experience in valet services, parking management, or a related customer service role. Supervisory experience is preferred. + **Skills:** + Excellent customer service and communication skills. + Strong leadership and team management abilities. + Ability to handle high-pressure situations and resolve conflicts effectively. + Good organizational and multitasking skills. + Knowledge of vehicle handling and safety procedures. + Proficient in using valet management software and tools. + Valid driver’s license and clean driving record. \#100 REQNUMBER: 103674 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.