Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

In this role, you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.

Follows standardised processes and provides administrative support in line with normal business functioning. 

Delivers on daily production standards and adheres to service and quality standards. 

Provides an indirect service to customers and intermediates. 

Respond to immediate requirements within procedure. 

Uses standard administrative techniques to co ordinate own work. 

Product and process knowledge in different areas may differ but basic skills remain the same. 

Moderate (intermediate) to high level of technical knowledge. 

Partially multi skilled across product and process relevant to the business area.

Assists in managing the Complaints and Query mailboxes and escalate any complaints and queries.

Assist with asset management and floor support within the call centre.

Ensure that all user profiles have the required and necessary access to systems. 

Administration support function within the team.

Might need to provide reports to internal and external stakeholders.

Will need to assist the Senior Administrator with tasks.

Receive deliveries of assets and account for them in a register.

Requirements

Tertiary qualification is advantageous.

At least 2 years experience in an administration role.

Strong attention to detail

The successful candidate is also agile in being able to prioritise multiple tasks and meet critical deadlines.

Continually look for ways to improve processes within the administrative space.

Good communication and relationship-building skills.

Able to multiple tasks.

Skills

Accountability, Communication, Interpersonal Interactions, Proactive Approach

Education

Matriculation Certificate (Matric) (Required)

Closing Date

05 July 2024

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!