Summary:
This position is to function as a member of the clinical team and completes assigned daily clinical operations to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I must maintain a professional positive manner when talking with patients (and all customers) in-person over the phone or via email.

Responsibilities:
Key Responsibilities
� Works closely with providers to assist in delivering world class care to patients.
� Provides a high level of customer service to all new and existing patients of the practice.
� Rooms patient and prepares the patient for the provider visit.
� Takes vital signs as necessary. Responsible for accurate blood pressures temperature pulse
pulse oximetry weight height respiratory rates and entering accurately into EMR.
� Records patient history chief complaint pharmacy information prescription list etc into EMR
for physical.
� Obtains required consents completes required forms as needed for specific visit types.
� Performs in office testing and EKGs as needed. Required to perform controls on certain in-office
tests.
� Assists provider with in-office medical procedures.
� Properly labels all specimens adhering to SMG policy.
� Chaperones Providers as required.
� Administers vaccines and medications as ordered by provider adhering to SMG policies.
� Responsible to follow TCM (Transitional Care Management) CCM (Chronic Care Management)
and RPM (Remote Patient Monitoring) workflows if active in the practice.
� Stocks rooms and monitors expiration dates of exam room supplies.
� Monitors and logs medication/vaccine refrigerator temperatures.
� Assists with incoming calls as needed by answering triaging and routing telephone calls
appropriately as needed.
� Follows scheduling rules and direct schedules patient visits in other SMG practices.
� Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is
for. Example: results consult notes hospital notes etc. If not available contacts facility or other
practice to obtain them.
� Schedules patient appointments and appropriate testing as ordered by provider upon check out
from appointments or any other time as requested.
� Performs outreach to select patient groups as directed for patient care and quality and then
schedules specialty appointments and testing as required.
� Responsible to inform manager of clinical supply needs or assists with ordering.
� Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
� Works assigned clinical buckets timely.
� Must be able to work independently with little supervision.
� Adheres to SMG policies.
� Always uses discretion to ensure patient confidentiality.
� Performs other duties as requested.

Other information:
Skills
� Strong customer service excellence expected.
� Excellent communication and interpersonal skills required.
� Experience with EMR strongly preferred. (Athena preferred but not required)
� Experience with Microsoft Office Word Excel and Outlook preferred.
Education & Experience
� High School Diploma or equivalent required.
� Education from approved medical assistant program or equivalent.
� One to three years as a medical assistant preferred.

Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Brown University Health is a VEVRAA Federal Contractor.

Location: Hawthorn Medical Associates-North Dartmouth-535 Faunce Corner Rd. USA:MA:North Dartmouth

Work Type: Full Time

Shift: Shift 1

Union: Non-Union