The SHOW comes alive at MGM Resorts International!

THE JOB:

As an MGM Rewards Representative, you will be the face of the MGM Rewards program, providing exceptional service to guests by assisting with inquiries, enrollments, and point redemptions. You will explain program benefits, handle special offers, and manage loyalty accounts through various systems. In this role, you’ll play a key part in ensuring guests have a seamless experience, including supporting promotional events, assisting with hotel reservations, and collaborating with VIP Services. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment while maintaining a strong commitment to guest satisfaction.

THE STARTING PAY RATE: $17.00 per hour

THE DAY-TO-DAY:

Mobile App Assistance & Responsible Gaming: Guide guests through the MGM mobile app and promote the GameSense responsible gambling program for consistent guest engagement.

VIP & Host Collaboration: Partner with VIP Services and hosts to manage hotel reservations and issue discretionary comps and rewards.

Event & Promotional Support: Coordinate and assist with companywide promotions, including slot tournaments, holiday gift shops, giveaways, and special events.

System Navigation & Account Management: Utilize multiple systems to apply rewards points, track non-gaming spend, and manage tier credits, comps, and FREEPLAY for members.

Guest Support & MGM Rewards Expertise: Assist guests with inquiries about the MGM Rewards program, enrollments, point redemptions, and special offers for a seamless guest experience.

THE IDEAL CANDIDATE:

Takes pride in their work

Performs well under pressure

Enjoys helping others and likes to make a good impression

Has over 1 year of customer service experience

High School Diploma, GED or equivalent education experience

Is comfortable navigating programs on the computer

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

Free meals in our employee dining room

Free parking on and off shift

Healthcare, financial, and time off benefits

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!