The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As an MGM Rewards Supervisor, you will oversee the daily operations of the MGM Rewards Desk, ensuring exceptional service for MGM Rewards members. In this role, you will also manage the GameSense program, educating guests on how gambling works, debunking common myths, and promoting responsible gaming practices.

THE STARTING RATE:$18.50

THE DAY-TO-DAY:

Welcome guests with a warm greeting, build rapport, and deliver outstanding customer service by addressing inquiries, resolving concerns, and fulfilling guest requests.

Ensure the MGM Rewards Desk operates efficiently by coaching, motivating, training, and supervising all MGM Rewards Representatives.

Promote responsible gaming by understanding and consistently advocating for GameSense principles with all guests.

Assess and resolve member issues related to points, comps, FREEPLAY, Tier Credits, and other MGM Rewards concerns.

THE IDEAL CANDIDATE:

Excellent conflict resolution skills, ability to talk to individuals who may be frustrated and a working knowledge of how people make changes or learn new information

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment,  i.e. telephone, copier, fax machine

Ability to effectively deliver training and coaching

Ability to make sound decisions immediately without supervision

Is at least 21 years old

Has a high school diploma, GED or equivalent

Has at least 2 years of previous experience in casino operations and/or guest service experience

Has experience working in a similar setting (preferred)

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Health Benefits

Health & Income Protection Benefits (For eligible employees)

Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts

Free meals in our employee dining room

Free parking on and off shift

Various programs and networking opportunities to help you get promoted

Volunteer opportunities to give back to the community

Other various discounts with company partners such as travel, electronics, online shopping, and many more

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10931
 

Are you ready to JOIN THE SHOW? Apply today!