Client Reference Code: 2024-43678

Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Data-driven, analytical, and collaborative? If so, you could find a home on the Billing Strategy & Design team at Spectrum.

At Spectrum we keep more than 32 million customers connected across our 41-state footprint. Our team provides customers with easy-to-understand bills across all their telecom services including Mobile, Internet, and Cable, and whenever new promotions, or products are released. By leveraging innovation in billing technology, our Billing Strategy & Design team helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Billing Solutions Manager on the Billing Strategy & Design team, your primary focus is to manage a team of Online Digital Catalog system analysts/developers that are supporting the Online catalog. You’ll develop and maintain system processes (automation) and determine resources to meet schedule deadlines and assigned objectives. You’ll recommend changes to policies and establish organizational procedures. You’ll coordinate project launches with many teams outside of the Billing Strategy & Design team that are dependent on the catalog.

WHAT OUR BILLING SOLUTIONS MANAGERS ENJOY MOST

Advising on methods to improve business processes and billing related changesManaging Business Request Forms (BRFs),Business Requirement Documents (BRDs) and DMI (Digital Marketing Intakes) that apply to any changes made in the Online Digital Catalog as it relates to design and product launchesEnsuring compliance of all audit requirementsMeeting business needs by completing assigned projects on time with high-quality resultsWorking closely with the support team to ensure configuration changes input to the Online Digital Catalog are implemented as approvedResearching and resolving requests (tickets) from end users

On a given day you’ll work on a diverse scope of issues where analysis of a situation or data requires evaluation of many factors, including current business trends. You’ll thrive in this role if you can manage multiple projects simultaneously and can communicate with all levels within the impacted teams.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Billing Solution Design: 5+ yearsEducation: Bachelor’s degree in engineering, technical, or related field, or equivalent experienceSkills: Working knowledge of Process ManagementAbilities: Define key performance indicators/metrics; analyze & interpret data; document, and deliver data-driven presentations; supervise and motivate others; develop strong working relationships with peers and project members; conduct risk assessments and develop risk elimination or mitigation plans

Preferred Qualifications

CSG/ICOMS/Amdocs/Siebel experienceProduct Catalog experienceManagement or leadership experienceProject Management experience/knowledge

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyLearning Culture: We invest in your learning to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and growTotal Rewards:See all the ways we invest in you—at work and in life

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Job Code : CBI540

2024-43678
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13526 Business Unit: Customer Operations Zip Code: 63043

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