The Global Real Estate and Facilities (GREF) organization is responsible for creating the spaces that inspire Amazonians to make history. The globally diverse team manages Amazon’s corporate offices in more than 60 countries. GREF provides real estate transactions expertise, business partnering, space and occupancy planning, design and construction, capital investment program management, facility maintenance, and operations all contributing to the employee experience and leveraging places and programs to enable culture to thrive at Amazon.
GREF’s Continuous Improvement team sits within the Operations Excellence team and is responsible for developing and maintaining GREF-wide operational standards, knowledge management, and Continuous Improvement support; including program playbooks, standard operating procedures (SOPs), policies, best practice guidelines, self-managed skill-development tools, workshops, and coaching resource libraries. The team encompasses a variety of skill-sets; including technical, project, and program managers that enable GREF service lines to drive continuous improvement across the organization.
As the Manager of GREF Continuous Improvement you will develop and manage operational documentation, Continuous Improvement, and governance mechanisms. You will oversee a large, global team of third-party specialists. You will build strong relationships with service line leaders across GREF, and help them drive operational consistency, improvements, and scalability by translating strategic objectives into feasible action plans. The successful candidate will have excellent program & project management capabilities, a thorough understanding of the office workplace environment and corporate real estate, and display traits such as quick learning, flexibility, and agility.




Key job responsibilities
- Act as a thought leader on operational improvement opportunities and best practices
- Provide project management and oversight to global cross-functional teams, from scoping initiatives to successful implementation of standards with internal and external stakeholders.
- Lead third-party vendor team to adapt to key organizational priorities as needs shift; maintain appropriate staffing levels and motivate the team to achieve organizational goals.
- Build partnerships with leadership, peers and partner organizations to support key organizational goals, including definition of policies and procedures
- Drive strong governance over program documentation, metrics, policies to ensure alignment with best practices
- Develop robust and scalable documentation, mechanisms, reporting, and playbooks; support organizational teams in maturing and maintain.
- Provide and global analytics, reporting and dashboards to mitigate risks and ensure organization-wide alignment to operational best practices
- Delegate and partner with vendor resources and other stakeholders for improvement initiatives to succeed and work with the relevant stakeholders to ensure a holistic approach.
- Identify improvement opportunities and develop global solutions to address them
- Exceptional oral and written communication skills
- Strategize with stakeholders, challenge outcomes and propose deliverables to ensure fit for purpose and scalable solutions.
- Identify and apply lessons learned from initiatives to drive Continuous Improvement in the organization.