Job Summary: The Operations Learning & Development Manager will partner with the Division, Operations,
Learning and Development COE team to implement training systems, standards, and tools across the full site. The
role is responsible for ensuring site specific training systems are managed annually and improved regularly. The
systems and processes that must be put in place are Operator and Craft on the job certification, trainer
development, skill gap identification processes, training planning and management, site orientation, role specific
on boarding, learning solution/training document management and training tracking, measurement, and
evaluation via our Learning Management System. This role will be heavily focused on implementation of the
Learning & Training System and the learner experience at their assigned locations.
Major Job Responsibilities:
● Responsible to implement, manage and improve site training processes.
● Responsible to partner with local operations team to build out and implement on the job training for
critical roles
● Responsible to support content/learning solution creation with SME’s
● Site tier 3 administrator for the Learning Management System – Able to build, track and assign local
training,
● Responsible to ensure training documentation is stored, linked, and utilized as a part of the training
process
● Responsible to implement trainer development process and teams to ensure the best trainers are utilized
during the training process
● Key partner to safety and quality leader ensuring that all required compliance trainings are tracked locally
and refreshed as needed
● Additional duties as assigned.
How you will impact WestRock:
● Improve local team performance through increasing skills and time to certification processes
● Key system owner ensuring we can see skill gaps and forecast future skill needs prior to losing our talent
● Cost eliminator driving training efficiencies across roles saving us unnecessary risk and reducing the time
allotted for training
What you need to succeed:
Critical Skills/Capabilities:
● Growth and Results Oriented: Results oriented person that looks for constant ways to improve.
● Innovation: Able to support implementation of new processes and new learning technologies to drive
training into the flow of work
● Interpersonal Skills: Possess keen awareness and understanding of the importance of strong
interpersonal skills in communicating, achieving OKR’s and leading people or teams. (self‐awareness)
● Accountability: Holds self and others responsible for actions and results.
● Influence: Able to partner and build relationships to influence teams to work together, share best
practice and develop and drive effective training for operations teams
● Decision Making: Uses strong problem‐solving skills and supporting information to arrive at optimal
decisions in an appropriated timeframe; knows when to decide and/or when to seek additional input, and
drive for consensus.
● Communication: willingness to work on the floor and in a heavy manufacturing world to ensure we can
document and teach critical work processes
Technical Skills:
● 3‐5 years’ experience managing a Training, or Learning System (preferred)
● Knowledge of Learning Management Systems
● Microsoft Office – Word, Excel, Outlook, PowerPoint, Forms
● Industry knowledge
Others Qualification:
● Facilitation/Presentation Skills
● Influencing
● Partnering
What we offer:
● Corporate culture based on integrity, respect, accountability, and excellence.
● Comprehensive training with numerous learning and development opportunities
● An attractive salary reflecting skills, competencies, and potential.
● A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and
foundational elements of the daily work.
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce:
Minorities/Females/ Disabled/Veterans.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law. The salary range for this position is $99,000.00 - $165,000.00, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process.