Position Type: Full Time Location: Austin, Texas Date Posted: Date posted 09/24/2024 Areas of interest: Information Technology, IT Management/Project Management Requisition Number: 2024-40926 Business unit: Network Operations ENO510-NOC

“This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.”

JOB SCOPE

Responsible for the management of Charter Network Operations Center responsible for day to day activities of the Network Operations technical staff and network performance issues as they arise Also responsible for the timely execution of business improvement initiatives to ensure continuous improvement of Network & Services availability (uptime).

DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experienceProvides leadership in network operations support in a 24/7 operating environmentInitial point of contact for all major issues during their coverage periodResponsible for staying on top of all event, incident, and requests/change management for all during their shifts.All NOC staff takes direction from the Shift Manager during their shifts.Ensures timely and accurate notifications of network issues are being communicated to the business and that all outages are being escalated accordingly with our vendor/carrier partners.Ensures that all process and procedures have been implemented, understood and followed for their responsible shiftCompile and distribute daily turnover report detailing events and outages that are either ongoing or recently resolved on shift.Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment.Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture.Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production systemResolves any scheduled maintenance or major outage issues escalated from direct reportsPerform other duties as required

BASIC / MINIMUM QUALIFICATIONS

Bachelor's Degree in Computer Science, Electrical Engineering, Math or other related field or equivalent work experienceMinimum six (6) years of Network troubleshooting in 24x7 Operations CenterMinimum four (4) years of work experience in a 24x7 Operations CenterMust be able to work the following shift: Wednesday thru Saturday from 9:00PM - 7:30AM 

REQUIRED JOB QUALIFICATIONS

Ability to manage projectsAbility to communicate orally and in writing in a clear and straight forward mannerKnowledge of Windows, Word, Excel, and OutlookDemonstrated telephone, communications, and interpersonal skillsAbility to follow established guidelines, policies, and proceduresUnderstanding of IP networking fundamentalsDemonstrated ability to multi-task and manage multiple initiatives in the execution of daily operation

PREFERRED QUALIFICATIONS

Strong ability to aid in analysis of and documentation of root-cause analysisAbility to make decisions and solve problems while working under pressureAbility to work with others to resolve problems, handle requests or situationsKnowledge of tunneling technologies such as L2 and L3 VPN'sKnowledge in local and wide area networking communicationsKnowledge of hardware, network operating systems and troubleshooting skillsAbility to provide continuous evaluation of the company's network infrastructure and initiate expansion or remediation projects to support growth and mitigate risksKnowledge of Switching and Routing ArchitecturesKnowledge of support systems for network management and element management systemsKnowledge of protocols such as RIPv2, OSPF, OSPF-TE, IS-IS, IS-IS -TE, BGP, MPLS and SIPKnowledge of Hybrid Fiber Coax and DOCSIS/CMTSKnowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologiesKnowledge of VOIP switching platforms

Minimum two (2) years managing a 24x7 Operations Center

Certifications and/or Licenses Industry recognized Professional Level Network Certification

WORKING CONDITIONS

Normal Office ConditionsWork in a 24x7 Network Operations EnvironmentAfter-hours on call responsibilities
ENO510-NOC 2024-40926 2024

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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