Client Reference Code: 2024-42035

Are you both tech-savvy and hands-on? Can you diagnose a computer problem then fix it? Problem-solver, self-motivated, good communicator? If so, you could find your fit on the Call Center Desktop Applications team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Call Center Desktop Apps team support team helps maintain the company’s information technology (IT) infrastructure in support of our customers and call center employees. By keeping our hardware and software updated and running smoothly 24/7, our Desktop & IT support team helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Program Management Manager on the Call Center Desktop Apps team, you’ll establish project management standards and oversee Project Management staff. You’ll drive strategic development and implementation of projects from original concept through final implementation to meet strategic company and departmental initiatives.

WHAT OUR PROGRAM MANAGEMENT MANAGERS ENJOY MOST

Working with leadership to create roadmaps and coordinate development and implementation of multiple initiativesTracking project statuses, adjusting team member assignments and resource allocations to ensure delivery of projects on time and on budgetConducting performance reviews and monitoring continuous improvement plansCoaching and counseling employees while planning, monitoring, and appraising job resultsEnsuring alignment between project objectives and technical/operational solutionsGuiding and reinforcing project management best practices including compliance with department policies, procedures, and practices

If you enjoy working collaboratively, have excellent interpersonal skills, a diplomatic approach, confidence, and comfort around peers and leadership teams, this may be the role for you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Project Management: 5 years or moreEducation: Bachelor’s degree in computer science, information systems, business administration or related field, or equivalent experienceSkills: Proficient with PC and software applications (Word, Excel, PowerPoint, etc.) and software development lifecycle tools and processes (Agile, Business Analysis, Project Management, Product Ownership, Jira, etc.)Abilities: Prioritize, organize, and handle multiple projects simultaneously; excellent written and verbal communication skills; translate and synthesize data into a compelling narrative; supervise and motivate othersWorking conditions: Office environment; flexibility to work extended hours; 10 – 15% travel

Preferred Qualifications

Experience: Management or leadershipEducation: Project management certification or successful completion of a recognized project management curriculum

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companyTools & Tech: Work with leading anti-fraud technology and high-performing fraud protection toolsLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedSupportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeedTotal Rewards:See all the ways we invest in you—at work and in life

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Job Code : KGN520

2024-42035
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: 13526 Business Unit: Customer Operations Zip Code: 63043

Who You Are Matters Here

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