As a Quality Assurance Manager, you would be responsible for: Recruit, train, coach and performance manage a team of QAS’s  Responsible and held accountable for the assigned team’s performance from Medallia, Contract errors, PAC, TP PAC, Cancellation Percentages, retention of associates as well as other assigned goals.  Provide ongoing development of QAS to ensure excellent customer service by adhering to closing requirements and proper product knowledge.  Ensure compliance with established policies procedures and systems Ensure all QAS’s are following scripts as outlined Ensure closing and contract data entry goals are met.  Why do Team Members Like Working for us? 401(K) matching Dental Insurance Health Insurance Life Insurance  Paid Time Off Employee discounts