Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services has an immediate opening for a Technical Manager to manage a team of Technical Program Managers that support AWS Global Brick and Position Delivery's data center scaling initiatives. This manager will work with their peers to own delivery networking equipment for our global data center fleet. The ideal candidate possesses 5+ years of experience in the area of program management, experience managing complex and large-scale and technology projects (including cost, schedule and performance for portfolios, programs, or individual projects), and developing/improving processes and procedures. This individual will be responsible for managing a team (~5) of technical program managers. This person will work across all levels and functions, with an ability to escalate and drive problems through completion. This individual will own all facets of performance and career management, including regular on-to-one meetings with all team members and both technical and soft-skill mentoring. Key job responsibilities • Monitor the networking data center build program’s overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate. • Work with stakeholders (networking engineers/tech program managers/senior management) to define requirements and processes. • Manage individual contributor job performance. • Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed. • Provide program progress reporting on a regular basis. • End to end responsibility for the program’s execution and success. • Manage multiple competing projects/programs simultaneously. • Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles. • Ensure consistency in deployed configurations and track exceptions for follow up. • Develop and implement scalable, data-driven process improvement/automated solutions. • Report ad hoc, weekly, and monthly program and operating metrics. • Keep the customer experience as the primary focus. • The candidate must also be comfortable managing remote project delivery teams, and possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues and remove barriers to project success. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications - Bachelor’s Degree and 5 years of project management experience OR 7 years of project management experience (experience can be substituted for degree). - Minimum of 3 years managing teams ranging from 3-10+ direct reports. - 3+ years of experience in managing complex technology or infrastructure related projects. - 3+ years of experience involved in data centers, networking engineering, and/or systems engineering. - 3+ years of experience in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management. Preferred Qualifications - Master’s Degree or advanced professional degree. - Proficiency with MS Project, MS Office, and MS Sharepoint. - Experience with and deep understanding of multiple project management methodologies as well as basic Python, SQL skills. - Strong negotiation and contracting skills as well as a proven ability to manage multiple, competing priorities simultaneously. - Comfort with ambiguity; ability to be flexible in a rapidly changing environment as well as a proven track record of earning trust, taking ownership, and successfully delivering results in a fast-paced, dynamic environment. - Exceptional analytical, quantitative, communication, and presentation skills. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,200/year in our lowest geographic market up to $254,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.