Client Reference Code: 2024-41909

This posting has been extended beyond the initial anticipated closing date.

This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.

JOB SCOPE

Responsible for the deployment, operation and restoration of video products and solutions.  Drive strategic direction and management of the video operations staff across various platforms, in various locations, with varying degrees of technology. Deploy and ensure consistent, structured and disciplined practices to ensure stable product delivery consistent with company initiatives and expectations. Support Regional and market operations to ensure unparalleled customer experience.

 DUTIES AND RESPONSIBILITIES

Lead Video Operations such as video distribution, conditional access, SDV, VOD, CDN and video CPE devices to ensure optimal performanceLead an innovative, collaborative work team to produce exceptional results delivering the customer experience.Direct quality control programs for video operations and ensure consistent operational proceduresAssist in management and execution of products and projects driven by video product and engineeringResearch issue and resolution of action items as needed and directed by CharterOversee lifecycle management of field hardware and softwareEnsure that all engineers have an active development plan and are progressing in their skill sets.Ensure effective outage management and drive issues to root causeEnsure adherence to company TQA policies.

BASIC / MINIMUM QUALIFICATIONS

Bachelor's Degree in Computer Science, Network Management, Information Systems, Electrical Engineering or related field, or equivalent work experienceMinimum three (3) years of Engineering management experience                                   Minimum five (5) years of Experience in Video Control and Distribution Systems                        Must be able to work the following shift: Monday thru Thursday from 6AM - 5PM

REQUIRED QUALIFICATIONS

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional mannerAbility to use personal computer and software applicationsKnowledge of company products and servicesStrong ability to handle multiple projects and tasksAbility to supervise and motivate othersStrong ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned.Strong knowledge of Video SolutionsStrong knowledge of Conditional Access Systems, DAC, DNCS, DCASStrong  knowledge of VOD, SDV and CDN architectures and operationsStrong knowledge of MPEG2, MPEG4, transcoding, & other related technologiesStrong knowledge of IP Video Delivery solutionsStrong knowledge of Federal Communications Commission regulations and reporting complianceWorking knowledge of IP Multi-castStrong knowledge/operational background as either a team member of another Operations Center, NOC or Computer OperatorStrong knowledge of LAN/WAN design and operationsStrong  knowledge of HFC networks

WORKING CONDITIONS

Office EnvironmentMay work in Network Lab environment or 24X7 Network Operations environment
Occasional travel as required

Job Code : EVD505

2024-41909
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-11-08 05:57 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

FCC Unit: 13541 Business Unit: Network Operations Zip Code: 80111

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