Responsibilities Palmdale Regional Medical Center serves the region by providing high quality medical services to residents of the Antelope Valley, Santa Clarita Valley and surrounding communities. The Rehabilitation Institute, the hospital features 184 licensed acute care beds as well as inpatient and outpatient surgery, an Advanced Primary Stroke Center, cardiac services featuring a STEMI Receiving Center (heart attack) and a 35-bed 24-hour emergency department. Palmdale Regional Medical Center believes in "Community Service Excellence" and supports nonprofit agencies such as the American Cancer Society, United Way, the Antelope Valley Boys and Girls Club and performing arts organizations. Building a Healthier Community...Big Changes are already here! This opportunity offers the following: Challenging and rewarding work environment Growth and development opportunities within UHS and its subsidiaries Competitive compensation Excellent Medical, Dental, Vision and Prescription Drug Plan 401k plan with company match SoFi Student Loan Refinancing Program Student Loan Repayment Assistance Program Essential Job Duties: This position leads the transformation of the patient and family experience. Responsible for managing patient experience projects, curriculum development and delivery, and improvement projects. Will collaborate with unit and department leaders to drive change. This role is focused on developing and implementing strategies to promote excellence in patient and family experience. In addition, this role consults with executives, physicians, staff, and leaders on the best practices of patient experience and teaches others at all levels. This role requires solid experience in adult learning concepts, along with advanced project management, organization, analytical and communication skills. Qualifications Requirements: 2-3 years of Healthcare Experience At least 2 years’ experience in management of patient accounts in a hospital business office, handling patient grievances, being a patient advocate, and leading service excellence initiatives/programs to positively impact patient/staff satisfaction. Dynamic and Innovative and ability to influence other. Strong communication, organization and follow-through skills Able to create and make presentations to all levels within the organization and manage projects with an innovative and creative approach which exhibits excellent complex analytical, and change management skills Proficiency in Microsoft Outlook, Word, PowerPoint and Excel Solid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions while demonstrating strong knowledge of Patient Experience best practices, and how to best integrate with clinical care Project management experience preferred Bachelor’s Degree in Healthcare Administration or Business-related field required High School graduate or equivalent required. Written and verbal communications, interpersonal skills. Basic organizational and computer skills. UHS Service Excellence Facilitator Certification (90 days upon EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.